Field Technology Support Specialist

3 weeks ago

Winnipeg, Canada City of Winnipeg Full time

**As the **_Field Technology Support Specialist_**_,_**_ _**you will**:

- Trouble-shoot and follow up on system problems reported by users and identify potentially serious system issues for further action or escalation.
- Provide support and information on system functions and electronic documentation procedures and requirements.
- Perform system testing and diagnostics to identify problems and propose resolutions.
- Provides field support to WFPS staff and external partners including advising crews on how to properly complete electronic patient documentation, attending various locations to provide in-person servicing and technical support, and identifying training needs.
- Notify District Chief Paramedic Operations of any required changes on patient documentation.
- Deliver remote and in-field assistance to ensure proper use of hardware and systems.
- Manage system issues and requirements for employees.
- Identify training needs based on feedback and make recommendations for improvements.
- Assist in identification and implementation of ePCR system configuration changes.
- Identify requirements for system adjustments or revisions and configures the system to meet business requirements.
- Test and validate configuration changes to ePCR system and monitor/defibrillator software.
- Maintain a comprehensive log of system changes.
- Perform any other duties consistent with the classification, as required.

**Your education and qualifications include**:

- High school (Grade 12) graduation or equivalent combination of education and experience.
- Diploma in Health Information Management or Business Information Technology from a recognized college, or a graduate from a Primary Care Paramedic (PCP) Program Certificate accredited by the Canadian Medical Association (CMA) (prior to February 2018) or Accreditation Canada (after February 2018) and a valid Manitoba Health, Senior’s & Active Living Emergency Medical Service “Technician -Paramedic” License. **Note**: Consideration may be given to applicants with an acceptable and equivalent combination of education, training and experience.
- Several years of related experience in healthcare, paramedicine, and/or information systems and technology in a medical environment.
- Must possess and maintain a valid Manitoba Class 5 Full Driver's License.
- Demonstrated proficiency in the use of Microsoft Office Suite (Word, Excel, and Outlook) and the ability to learn other internal software programs.
- Excellent communication skills, both oral and written including strong interpersonal and presentation skills.
- Demonstrated computer/technological aptitude.
- Ability to work independently, and organize and prioritize work to meet deadlines.
- Strong analytical, problem-solving, and troubleshooting skills with an ability to investigate, identify and gather relevant information, analyze problems, identify root causes, and recommend solutions.
- Demonstrated ability to pay close attention to detail and to perform detailed work accurately.
- Ability to work effectively as part of a team, and in a paramilitary organization.
- Knowledge of medical terminology and proper practices for sanitizing equipment.
- Familiarity with IT project management practices would be an asset.
- Ability to maintain a positive attitude, as well as to exercise sound judgement and perform well under pressure.
- Respectful Workplace Administrative Standard.
- Standards, directives, guidelines, protocols, policies, procedures, and practices relevant to this position’s responsibilities.
- Proficiency in using TabletPCR electronic patient care reporting software.
- WFPS Communications Centre processes

**Conditions of employment**:

- The successful applicant must possess and maintain legal eligibility to work in Canada.
- Must possess and maintain a valid Manitoba Class 5 Full Driver’s License.
- Willingness and ability to successfully complete additional training relevant to this position, as determined by WFPS management and within the timeframes specified by WFPS management.

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