Analyst IT

3 months ago

Montréal, Canada eTeam Inc. Full time

**Job title: - Application Production Support**

**Location: - Montreal, QC**

**Duration: - 12 months**

**Mission And Objectives**:

- The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.
- Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

**Main Responsibilities**:

- Manage daily operations requests for assistance and oversee the help desk activity
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
- Manage operations expectations effectively and participate to any task force required by operations if needed
- Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
- Prepare Test strategy, Test scenarios and test cases for the defects identified
- Liaison and discussion with client central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
- Work with external infrastructure, monitoring and DBA team to fix the incidents.
- Ensure a smooth follow up of all technical processes (Online, STP and batches )
- Understand the database concepts and provide extractions to users whenever required
- Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
- Ensure excellent Communication, reporting and escalation as and when needed.

**IT GOVERNANCE**:

- Responsible and accountable to adhere to client NAR IT Governance policies and procedures strictly and consistently - Incident management, Vendor management and change management

**Qualifications**:

- Bachelor’s degree required; advanced degree considered a plus.
- Minimum 6 years financial industry experience with an emphasis on Custody activity
- Experience with PL/SQL developer
- Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
- Experience in Custodian Industry is a must.
- Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
- Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
- Good written and spoken English is a must.
- Strong Corporate Actions/Tax knowledge in US Market is a major plus
- Overall General IT knowledge is a must

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