Account Manager

1 month ago

Toronto, Canada Mosaic North America Full time

:
**People changing the way brands connect with consumers - one experience at a time.**

Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.

The Account Manager is primarily responsible for the design, management and execution of local and regional events in conjunction with traditional experiential program execution.

This position will require creating and activating fully integrated marketing campaigns that bring clients brands to life in a variety of ways through event marketing, PR stunts, regional and national events and channel specific advocacy events/parties, viral campaigns and digital executions.

The Account Manager position will include event planning, event implementation, vendor negotiation/management, budget development and tracking, and creation of marketing and measurement plans. The incumbent will manage these promotions as they go live, be a loyal brand advocate and work closely with your team of Field Managers and vendors to consistently exceed expectations.- Define, monitor and give feedback on key performance metrics, provide overall direction to the team and take appropriate actions when metrics are not met;-
- Work with direct reports and internal support services to ensure that the services are aligned to deliver the perfect visit and that the services are effectively delivered;-
- Set the short and long term strategic direction for the team and identify the necessary services and resources required to implement the strategy;-
- Continually look for opportunities to grow revenue and gross margin with existing client;-
- Work within team and Sr. Directors to identify and implement best practices;-
- Identify venues and assist in multi-market site selection and negotiation;-
- Negotiate and manage vendors to ensure flawless execution and ensure optimum return on cost;-
- Administrative oversight (HR, recruiting, accounting, legal);-
- Serve as the primary contact for National and regional clients;-
- Provide weekly status updates on program results/personnel, client program reporting and reviews;-
- Direct management of 5 - 10 individuals and indirect management of 30+;-
- Coordination of event logistics (properties, staff, routing, etc.);-
- Challenge and manage a team of in-field Market Managers as well as an in-house team of account managers;-
- Be responsible for operational and financial performance and for organic growth of a single program or multiple small programs;-
- Work closely with other key account team partners to determine meaningful business metrics for the program and help to build reporting around it to drive the business;-
- Crisis management - identify field issues and develop solutions;-
- Tracking and maintaining all event budgets, responsible for the bottom line delivery of your project;-
- Drive revenue growth with existing clients and generate new business opportunities; and-
- Miscellaneous duties as assigned.**Qualifications**:
**Qualifications**:
- Bachelor’s (or Master’s) Degree in Business, Marketing or related field;-
- 4 or more years of management experience in a consumer product goods/merchandising/marketing environment;-
- Proven success in senior level client relationship development, management, retention and growth;-
- Outstanding organizational skills, attention to detail, project management experience, and prioritization of tasks Superior interpersonal skills to work closely with other team members and the client;-
- Experience managing a multi-market team of Market Managers/Event Managers; and-
- Previous experience dealing with partner agencies.-
- Professional attitude and strong leadership skills;-
- Strong client communication skills (insight, analysis, and program reporting);-
- Solid understanding of social media tools and digital platforms;Must be available to work flexible work hours which will include evenings and/or weekends at times.**Why Mosaic?**

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

**DISCLAIMER**:
**Mosaic North America is an Equal Opportunity Employer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an

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