Front Desk Clerk, Hotel

2 weeks ago

Muncho Lake, Canada Northern Rockies Lodge Ltd Full time

**Work setting**:

- Staff accommodation provided
- Room and board provided
- Hotel, motel, resort
- Remote location
- Relocation costs not covered by employer
- Willing to relocate

**Level of expertise**:

- Video editor

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service

**Computer and technology knowledge**:

- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Adobe Illustrator
- Adobe Photoshop
- MS Excel
- Social Media
- Microsoft Publisher

**Area of specialization**:

- Photography

**Transportation/travel information**:

- Travel expenses not paid by employer
- Public transportation is available

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Financial benefits**:

- Bonus

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