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Customer Support Representative
3 weeks ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
**Work setting**:
- Urban area
- Business
**Tasks**:
- Promote sales to existing clients
- Assess client's needs and resources and recommend the appropriate goods or services
- Utilize sales/marketing software packages
- Resolve product and service related problems
- Prepare bills of lading, invoices and other shipping documents
- Conduct sales transactions
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Provide customer service
- Organize and maintain inventory
**Computer and technology knowledge**:
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- MS Word
- Word processing software
- Inventory control software
**Area of specialization**:
- Sales
**Security and safety**:
- Criminal record check
- Valid passport
**Transportation/travel information**:
- Valid driver's licence
**Work conditions and physical capabilities**:
- Work under pressure
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Reliability
- Team player
- Initiative
**Screening questions**:
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Life insurance
- Pension plan
**Other benefits**:
- Free parking available
- Learning/training paid by employer
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