Member Relations

3 weeks ago


Victoria, Canada Royal Victoria Yacht Club Full time

The Royal Victoria Yacht Club (RVYC) requires a Member Relations & Communications Coordinator to work in an exciting and vibrant environment. The RVYC has over 1300 members who are passionate about yachting, keen volunteers and love their Club.

**Position**: Full Time, Permanent
**Salary**: $26
**Hours**: 35-40 hours weekly, varied shifts during Club hours, some evenings and weekends

**Benefits**: Full benefits package, including health, dental, and pension.

If you have a positive attitude, proven customer service skills, are highly motivated, and enjoy working with great people in a busy office, we would love to hear from you.

:
Under the supervision of the General Manager, the Member Relations & Communications Coordinator is responsible for developing and implementing communications, graphics, and events to engage RVYC members in the many activities and services available to Club members. This includes working closely with the Club Administrator and other staff, Chairs of volunteer Program Committees, and members. The position plays a significant role in producing communications products such as a weekly newsletter, Club Annual, social media, and keeping information current on the Club’s website.

The work environment requires flexibility, self-motivation, and meeting tight deadlines.

**Member Relations**
- Provide a welcoming environment for new and potential new members by describing benefits of membership, providing tours, and following up to ensure new members are oriented and enjoying all amenities and offerings of the Club;
- Facilitate communications among Program Committees;
- Maintain RVYC’s public social media presence such as the RVYC Facebook page and Instagram;
- Prepare and distribute media releases and information under the direction of the General Manager with input from applicable Chairs of Program Committees;
- Promote advertising, where applicable, in Club media such as the Annual and weekly Jibsheet;
- Provide support to the Food & Beverage Manager by informing and promoting menus and services;
**Support for Member Satisfaction**
- Support the Membership Committee composed of member volunteers to increase member satisfaction;
- Conduct analysis of member needs and potential changes in Club programs by spearheading analysis using the data available in the Jonas club management system and Google Analytics reports.

**Communications Support**
- Develop content with input from Program Committee Chairs, and distribute communications to members including the weekly Jibsheet, Club Annual, handbooks, brochures, website, and other electronic and non-electronic materials;
- Collect electronic copies of photographs from members representing the Club’s wide range of events and activities, reviewing for quality, and supporting the Communications Committee in choosing those that tell member stories for the Jibsheet and the Club Annual;
- Design and produce/arrange for commercial production of posters, banners, and other forms of promotional materials;
- Provide other graphic design as required.

**Office Administration**
- Provide administrative support where required, including backup to the Club Administrator during peak workloads, vacation coverage, sick relief, and for special projects;

**QUALIFICATIONS**:
**Education and Training**
- Communications, business development and marketing training;
- Training in office administration is required;
- Computer literacy is a must including programs such as MS Office Suite, Adobe Suite, Publisher and MailChimp;
- Experience with Jonas Club Management software preferred.

**Abilities, Skills, and Personal Suitability**
- Professional in appearance and manner;
- Takes initiative and highly motivated;
- Enjoys working collaboratively with others;
- Able to work under pressure and within deadlines;
- Good communication, both written and verbal;
- Attention to detail and accuracy;
- Takes great pride in their work.

We appreciate your interest in this opportunity but only those selected for interview will be contacted.

**Salary**: From $26.00 per hour

**Benefits**:

- Dental care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Writing skills: 1 year (preferred)

Work Location: In person



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