Receptionist

1 month ago


Edmonton, Canada Grimebusters Ltd Full time

**Job Title: Receptionist**

We are currently looking to hire a Receptionist to join our ever-growing business

Are you a self-driven, adaptable and organized person that thrives in a fast paced, ever changing work environment?

Are you detail oriented, good at multitasking and enjoy helping clients?

**Grimebusters Ltd.** is a family owned and operated cleaning, restoration and reconstruction company that thrives on helping people with compassion, honesty and top-quality work.

We work with people when they can be at their most vulnerable states as we offer Emergency Services: Water Damage Restoration and Biohazardous Cleaning & Restoration, such as unattended death, trauma, bodily fluids, etc. Please ensure this is suitable for you.

Please refer to our website for more information:
**POSITION TYPE: FULL-TIME**

**THIS IS FOR YOU IF YOU ARE**:

- Calm, positive and a great listener when dealing with customers in high stress situations
- Empathetic, compassionate and have a desire to help those in need
- Trustworthy, honest, respectful and reliable
- Adept at critical thinking, problem solving and accountable
- Able to remain organized when multitasking
- Flexible and adaptable
- Curious, collaborative, passionate and detail-oriented
- A lifelong learner motivated to continue to learn and grow

**RESPONSIBILITIES**:

- Answer calls and schedule appointments with customers in a timely manner
- Build sustainable relationships and trust with customers through communication to ensure excellent customer relations
- Beginner level quoting and invoicing
- Collecting payments
- Provide accurate, valid and complete information
- Follow communication procedures, guidelines and policies
- Maintain CRM current with real time updates
- Maintain all electronic and paper documentation
- Create daily work orders for employees with all required information
- Checking in all work orders with CRM
- Ensuring accuracy of timesheets
- Maintain and update accurate sign outs for equipments, supplies, credit cards, and vehicles
- Be in constant communication with Project Managers with real time updates
- Contribute to the development, optimization and implementation of Standard Operating Procedures

**SKILLS & REQUIREMENTS**:

- Previous experience working in an service industry office
- Previous experience working in a customer service position
- Proficiency in using Microsoft Office
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent communication skills, both written and verbal, to interact with clients and co-workers
- Attention to detail and accuracy in maintaining records and scheduling information
- Neat writing
- Mathematical skills
- Time management

**COMPENSATION**:

- Competitive wage
- Attendance incentive bonus
- Group benefits plan (after 90 days probationary period)
- Paid general holidays

Note: This job description is intended to provide a general overview of the position.

**Salary**: $18.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 2 years (required)
- CRM software: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-04-01


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