Strategic Information Manager Contract and Program

4 days ago

Markham, Canada BGIS Full time

**ABOUT US**

**OUR CULTURE**

At BGIS, our culture is built on three foundational pillars:

- **Culture of Care**:We deeply care for each other, our clients, partners, and the communities we serve.
- **High Performing Teams**:We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
- **Unwavering Commitment to Sustainability**:We conduct every action with a focus on preserving our earth.

**SUMMARY**

The **Strategic Information Manager Contract and Program Analyst **supports the adherence to all contractual requirements of the account and providing business support in areas including but not limited to service delivery governance, service level performance measurement, management of account level change process, contract changes and the approval of additional and optional services, identifying and developing value creation opportunities for the client, continuous process improvements and advanced analytics.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

**Opportunities for Development**:
At BGIS we are committed to the development of our people - offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles - some include:

- On Account Governance & Operational Leadership
- Facility Management Office roles to support accounts
- Project Management roles to lead and execute projects

**KEY DUTIES & RESPONSIBILITIES**

**Safety Ownership and Regulatory Compliance**
- Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

The Strategic Information Manager Contract and Program Analyst will have experience in the provision of integrated facility management services, contract management, performance management and quality management. Key activities include:

- Contributing to the creation of an effective and reliable outsourcing arrangement.
- Retaining responsibility for Services delivery in alignment with the agreement.
- Ensuring that services are delivered in accordance with the Agreement.
- Designing plans and measures for correcting any failure to maintain Output Specifications.
- Documenting, following up on, and resolving Services issues in accordance with the Key Performance Indicators.
- Reviewing, resolving, and escalating (as necessary) unresolved issues, problems, and complaints.
- Maintaining documents and records regarding Agreement compliance, revision, and dispute resolution.
- Maintaining quality of IO Data and records management.
- Supporting and coordinating freedom of information (FOI) request responses.
- Submitting Contract Change Forms for Approval.
- Maintaining documents and records and on-going reporting of amendments.
- Providing status and reporting on Services delivery.
- Supporting audits and reviews.

**Governance**
- Participate in client meetings to discuss client requirements. Develops solutions for client requirements. Facilitates the execution of client requirements with the account team and the client.
- Supports the administration of ‘strategic account management’ objectives.
- Prepares presentations to successfully deliver assigned client initiatives.
- Identifies solutions to implement changes in internal processes and technologies for the assigned account(s). Supports the account team to implement changes.

**Service Level Performance Measurement**
- Tracks performance metrics, baseline levels and improvement targets.
- Communicates performance metrics, expectations and requirements to account team.
- Compiles, monitors, measures, analyzes and reports performance results.
- Supports development of action plans to remediate performance gaps for and resolving business issues.

**Management of Account Level Change Process**
- Tracks & secures approvals for change orders and management of change documentation.
- Provides business support for account level changes to meet client requirements by identifying impact and process changes.
- Conducts analysis including but not limited to process analysis and service delivery impact.

**Process Improvement & Strategic Initiatives**
- Supports process improvement efforts.
- Supports corporate strategic initiatives by conducting value analysis.
- Supports innovation initiatives through activities including but not limited to maintaining current awareness of industry trends and practices, conducting analysis, utilizing out-of-box thinking to develop and recommend innovative solutions.

**Reporting and Analysis**
- Maintain awareness of best tools, methodologies to provide advanced analytics for assigned account(s) and client management.
- Develops and ma

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