Sales Support Specialist
3 weeks ago
Duration: 12 Months Shift/Schedule: Start time: 8am - 9am End time: Around 5pm Job Description: As a Sales Support Specialist, you will work closely with your Territory's Sales Managers to support their territory. The Sales Support Specialist provides direction and assistance to customers and sales channels to meet assigned order entry/management and business growth objectives. In this role, the successful candidate will execute within a well-defined framework. There is generally a step-by-step sequence of standard tasks which need to be followed to achieve an end result. Work is typically subject to tight oversight. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. The individual must perform well in a team environment and have exceptional people skills with customer focus mindset. Roles & Responsibilities: Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories. Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail. Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance. ITO – Presales support, customer inquiries, quote preparation. OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing. Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions. Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control. Build customer satisfaction through outstanding relationships and communications. Work within predefined targets and metrics – KPI oriented. Qualification / Requirements: Bachelor's degree or diploma from an accredited university or college At least 3 years of experience in a customer service or sales position Strong oral and written communication skills. Extremely proficient with MS-office Knowledge in SAP Desired Characteristics Additional experience working in field activities, Sales Support or Sales Force is preferred Established analytical ability Knowledge French is an asset Experience working in a manufacturing environment (Supply Chain Knowledge is an asset) Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn. Ability to work in a fast paced, high stress environment with multiple simultaneous priorities Strong organizational and time management skills About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Sharath Sai Email: sharath@ustechsolutionsinc.com Internal ID: 25-54285
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Staffing Specialist
6 days ago
New Westminster, Canada Campus Support Full timeWe are happy to say that we are looking for an experienced** Staffing Specialist** to join our team at Campus Support - Calgary / Edmonton, AB Or Vancouver, BC. - **Position Job Title**: Staffing Specialist - **Reports To**: National Director of Talent Acquisition - **Location**: Calgary, AB or Vancouver, BC - **Salary**: The salary range is from $45,000 -...
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Sales Quality Specialist
2 weeks ago
New Canada, NS Promising Talent Agency Full timeAbout Synergy Advantage Location: Canada (Remote/Hybrid depending of the location) Job Type: Full-time Note: This role is focused on the quality process in sales, not on software or technology in general. About the Role We are looking for a highly organized and detail-oriented Sales Quality Specialist to join our growing team. This role is ideal for someone...
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Sales Quality Specialist
3 weeks ago
New Canada, NS Promising Talent Agency Full timeAbout Synergy Advantage Location: Canada (Remote/Hybrid depending of the location) Job Type: Full-time About the Role We are looking for a highly organized and detail-oriented Sales Quality Assurance Specialist to join our growing team. This role is ideal for someone who has solid QA experience and is interested in contributing to process improvement,...
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Call Center Specialist
2 weeks ago
New Westminster, Canada Campus Support Full time**About Us** Campus Support is a centralized service center that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are happy to say that we are looking for an experienced...
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ERP Support Specialist
3 weeks ago
New Canada, NS Britec Computer Systems Full time €70,000 - €85,000Acumatica ERP Support Specialist Who We Are Britec is a leading Acumatica partner and a fast-growing IT solutions provider specializing in ERP software, infrastructure, e-commerce, and cloud solutions. For over 35 years, we've helped clients stay on the cutting edge of technology by delivering custom, end-to-end solutions that drive business success. At...
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Technical Support Specialist
2 weeks ago
New Canada, NS H&R Block Canada Full timeBILINGUAL TECHNICAL SUPPORT SPECIALIST For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000 offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and...
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Technical Support Specialist
2 weeks ago
New Canada, NS Castle Hall Full timeCOMPANY DESCRIPTION Castle Hall Diligence is a leading specialist in operational, investment risk, ESG and cybersecurity due diligence of alternative and traditional asset managers. With a rapidly growing team of 100, Castle Hall has become the largest, dedicated due diligence organization worldwide, operating from offices in Montréal and Halifax, Canada;...
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Call Center Specialist
6 days ago
New Westminster, Canada Campus Support Full time**Job requirements**: Required schedule: Monday to Friday / 40h a week / 9:30 to 17:30 Hourly wage: 18$ Hybrid work environment **9 months contract** The Call Center Specialist will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the College. Providing consistent exceptional...
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Bilingual Call Center Specialist
6 days ago
New Westminster, Canada Campus Support Full time**Job requirements**: Required schedule: Monday to Friday / 40h a week / 9:30 to 17:30 Hourly wage: 18$ Hybrid work environment Must be Bilingual ( French & English ) **9 months contract** The Call Center Specialist will be responsible for the following, as well as other related duties as assigned to support the business objectives and purpose of the...
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Intermediate IT Support Specialist
2 weeks ago
New Canada, NS Edgetech Computing Inc. Full timeWe encourage all applicants to kindly read the job description fully and to answer the screening questions truthfully. Position Overview As an Intermediate IT Support Specialist, you will play a crucial role in providing technical assistance and support to our clients. You will be responsible for diagnosing and resolving IT issues, maintaining hardware and...
