Account Representative
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DHL Express has an opening for an Account Representative in Edmonton, Alberta. DHL is the #1 Express Delivery and Logistics Company in the world, and this role is central to growing and managing key customer accounts.
Duties and Responsibilities
- Initiate and maintain scheduled contact with assigned customers at multiple contact levels
- Analyse customer needs and activity using complex sales/service solutions and service agreements
- Target and secure strategic international business
- Facilitate annual, or as needed, rate increases
- Achieve established sales targets
- Identify and secure automated shipping system opportunities at customer sites; develop, present, and negotiate proposals/quotes
- Ensure appropriate width and depth of relationship within customer organization
- Maintain comprehensive customer profiles
- Act as liaison between customer and company resources; engage appropriate personnel as required
- Update management on competitive activity
- Complete sales reports for management
Required Skills and Knowledge
- Achieve established sales revenue and shipment targets
- Customer margins, volumes and suppressions managed in compliance with company standards
- Meet pre-established performance standards
Education and Experience
- 2–4 years of B2B sales experience with a proven track record of success
- Demonstrated ability to infiltrate senior customer levels and represent value
- Excellent interpersonal communication and probing skills, high aptitude and initiative for follow-up
- Customer service orientation
- Strong business, courier and/or supply chain management knowledge
- Knowledge of technology applications in business
- Demonstrated drive, persistence, and initiative
- Strong negotiation and presentation skills
- Implemented measurements and strategies to attain goals
2–4 years of B2B sales experience with a proven track record; demonstrated ability to engage senior customer levels; excellent interpersonal and communication skills; strong negotiation and presentation skills; knowledge of supply chain management, courier services, and business technology applications.
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