Technical Support Specialist
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Elevate your career by joining OSL Retail Services as a Technical Support Specialist. This role combines post-sales training and technical support with substantial travel throughout Canada. Responsible for training customers and partners on product use, you will play a vital part in our Service Operations team alongside the Service Operations Manager. Your primary focus will be on resolving post-sales technical issues and preparing pre-sales resources, ensuring enhanced customer experiences with our technology solutions. Key Responsibilities:
- Train partners on product solutions, providing ongoing support
- Log and escalate technical issues for resolution
- Collaborate with sales teams on training needs
- Conduct demonstrations at trade shows and customer presentations
- Maintain regional support for installed digital signage
- Post-secondary degree in IT or Computer Science preferred
- 3-5 years experience in technical training and support
- Ability to analyze and diagnose technical issues
- Strong interpersonal skills and time management
- Knowledge of Microsoft Office applications
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