Customer Experience Coordinator
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Salary: $60,000–$70,000 (based on experience)
Schedule: Monday to Friday | 8:00 AM – 5:00 PM
This is not an admin role.
You’re at the center of the action — connecting clients, internal teams, and field staff.
Job Description
What You’ll Do
You’ll be the main coordination point between clients, internal teams, and field service staff.
- Support & Coordination
- Respond to client requests and manage support cases (warranty and non-warranty)
- Coordinate with Sales, Customer Service, and Finance to resolve issues
- Manage end-to-end complaint resolution
- Field Team Support
- Schedule field technicians for on-site visits and installations
- Coordinate timelines with internal teams and sales reps
- Approve timesheets and manage basic field inventory
A Day in the Life
You’ll split your time between client support, field scheduling, and internal coordination.
Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.
Qualifications
- Strong organization and prioritization skills
- Clear communication and problem-solving mindset
- Ownership and follow-through
- Team-oriented attitude
Requirements
- Bilingual (French & English) — to support teams and clients across North America
- Comfortable with Microsoft Office
- ERP experience (asset, training provided)
- Customer service or coordination experience (asset)
Additional Information
Why People Love Working Here
- $60K–$70K salary + performance bonuses
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