Customer Service Advisor

3 weeks ago

SaintHyacinthe QC, Canada Le Groupe JLD-Laguë Full time

Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence. 
Building warm, friendly, and genuine relationships with customers and colleagues in a welcoming work environment will be part of YOUR day-to-day. Exciting challenges will allow you to leverage your expertise, knowledge, and skills to find innovative solutions for OUR customers. You’ll also receive training on the biggest name in the agricultural, commercial, and residential equipment industry— JOHN DEERE Minimum of 5 years of experience as a Parts Clerk, Service Advisor, or Sales Representative. 
Knowledge of the agricultural, commercial, and industrial sectors. 
Strong sales and customer service skills. 
The position requires a high level of autonomy and the ability to become operational quickly in the field, which necessitates significant experience in a similar role.  
Actively travel your territory to meet clients on the road independently. 
Conduct regular client visits to identify their parts and service needs. 
Prospect new customers, develop business relationships, and grow the existing customer base. 
Increase parts and service sales by proposing practical, tailored solutions. 
Actively promote parts and service promotions, specials, and programs. 
Maintain a sales- and service-oriented approach at all times: listen, advise, recommend, and close. 
Follow up after major sales and repairs to maximize customer satisfaction. 
Respond quickly and effectively to customer requests, questions, and concerns. 
Plan and organize your visit schedule based on priorities, urgencies, and sales opportunities. 
Maintain constant communication with parts clerks, service advisors, and parts and service managers. 
Update customer profiles and equipment information. 
Adhere to pricing policies and consult your supervisor for any special situations. 
Participate in training to stay up to date on products, services, and best practices. 
Provide branch or call center support when required. 
 
 
 
 
A base salary + bonus plan  to reward your efforts and performance. 

~ RRSP with employer contributions , so you can build your future while benefiting from company support, after 3 months of service.

Access to virtual healthcare , fully covered by the company, allowing you to consult a healthcare professional quickly and easily.
An Employee and Family Assistance Program , covering all aspects of overall health, providing you with support whenever you need it.
Continuous training , with technical sessions led by our expert trainer and John Deere, ensuring you always stay ahead. 

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