Scaled Customer Success Manager
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This client-facing role sits within Loopio’s Scaled/Digital Customer Success team. You will gather feedback, provide product adoption guidance, and collaborate across Customer Success, Product, and Customer Experience. The work supports digital journeys, customer engagement, renewals, and growth.
Key Responsibilities
Gather customer feedback, needs, and product adoption insightsDevelop digital communications with cross-functional partnersCreate personalized communications from time-based and value-driven triggersMonitor health, usage, engagement, and product metricsBuild Gainsight success plays, templates, and meeting frameworksRequirements:
At least one year in Customer Success, service, or marketingImpeccable written and oral communication skillsAbility to manage high-volume engagements and large accountsStrong organization, project management, and relationship-building skillsAnalytical approach to trends and engagement strategiesBring digital customer success, Gainsight, communication, and analytical expertise to Loopio’s customer adoption programs.
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