Bilingual Learning Specialist Remote Canada

5 days ago

Vancouver BC, Greater Vancouver Regional District, BC; British Columbia, Canada Jobgether Full-time

Elevate your career as a Bilingual Flex Learning Specialist based in Canada. This remote role blends customer service and training to empower learning for service teams. Our partner company seeks a dynamic professional adept in both English and French. You will design and deliver high-quality training while maintaining active customer service responsibilities. Essential skills include facilitation, mentorship, and strong interpersonal communication to ensure learners meet performance expectations. Key Responsibilities:

  • Plan and deliver engaging soft-skills and product training
  • Facilitate interactive sessions encouraging participation
  • Supervise training groups of 14–30 agents
  • Provide mentoring and constructive feedback to learners
  • Track attendance, performance, and escalate issues as needed
Requirements:
  • Fluency in English and French for customer interactions
  • Approximately two years in training or contact-center roles
  • Strong facilitation and presentation skills
  • Proficiency in Microsoft Office applications
  • Ability to work flexible schedules including evenings
Maximize your potential in a role that supports both learning and customer service excellence. #J-18808-Ljbffr