Customer Service Representative at Ebus BC

4 days ago

Kamloops BC, Thompson-Nicola Regional District, BC; British Columbia, Canada Keolis Commuter Services Full-time

Support travelers in Kamloops by joining Ebus BC as a Customer Service Representative. This role requires delivering outstanding service while managing bookings and inquiries. Ebus BC is hiring for a part-time Customer Service Representative, averaging 10-12 hours per week. This position emphasizes customer-first interaction, booking efficiency, and clear communication to help passengers navigate their travel needs seamlessly. Experience with reservations or customer service in hospitality is a plus. Key Responsibilities:

  • Welcome and assist customers effectively
  • Manage reservation modifications and cancellations
  • Handle payments and transaction processing
  • Offer travel information regarding schedules and policies
  • Maintain the ticket office environment for customers
Requirements:
  • Strong customer service background preferred
  • Excellent communication and organizational skills
  • Ability to manage a flexible schedule, weekends required
  • Experience with point-of-sale systems beneficial
  • Must pass a Criminal Background Check for employment
Elevate customer experiences at Ebus BC, where your role is essential for helping passengers travel confidently. #J-18808-Ljbffr