Part-Time Remote Computer Systems Analyst

We are a team committed to our vision of mental health support for all.

We offer
an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. HOOPP (Healthcare of Ontario Pension Plan) Robust Performance and Career Development Program 1 Permanent position: 35 hours per week, evening hours and weekends may be required.

Location:
The CMHA home office for this role is Newmarket, located at 1101 Nicholson Road, Unit 5, Newmarket, ON L3Y 9C3. The incumbent will be required to travel to other CMHA Offices in York Region and South Simcoe. The Systems Analyst is responsible for managing the technical aspects of the existing operations and for project managing the new initiatives and changes. This position is responsible for project management, vendor management, architecting existing and proposed solutions, managing communication systems, managing IT operations, and training IT personnel on policies and procedures. Analyze and recommend hardware/software solutions to resolve business issues and improve efficiency. Monitor and manage virtual environments, network infrastructure (LAN/WLAN), and software applications. Ensure security and maintenance of hardware/software through patches, upgrades, and service contracts. Collaborate with IT and People & Culture for onboarding/offboarding of staff, students, and contractors. Manage phone systems and provide support through the ServiceDesk system. Provide technical leadership for small to medium IM/IT projects, including after-hours support when needed. Administer core systems including CRMS (health information), PPM (policies), Microsoft GP Dynamics, and Office 365 tools (e.g., Smartsheet, SharePoint). Track IT assets through asset management systems. Engage and coordinate with vendors and contractors to ensure deliverables are met. Train IT personnel and end-users on systems, policies, and procedures. Maintain IT documentation, including network topology and policies. Support organizational compliance by completing required corporate training. Policies, Procedures, and Legislation Comply with internal policies and relevant provincial legislation (e.g., Maintain up-to-date professional knowledge and skills through ongoing training and development. Post-secondary diploma or degree in a technical field such as Information Technology. Work Experience ~5 years of technical experience managing and administering Azure AD accounts, Office 365 support, and Microsoft Windows 10/11 computer deployments in a multi-site organization. Management of WLAN and LAN networks (HP, Cisco), Active Directory, Office 365, VPN, SD-WAN, Phone Systems, VoIP. Excellent oral and written communication skills when working with staff, IT personnel, or vendors. Hands-on experience administering or supporting various business applications such as SharePoint, CRM, HRIS, Health Systems, ERP, or equivalent. Experience leading the implementation, upgrade, installation, and fixes of hardware and software systems. Detail-oriented as it relates to documentation, following procedures, training staff, remediating, and preventing issues. Works extensively at a desk using a computer and telephone up to 7 hours a day. The position works primarily weekdays and may require occasional evening and weekend shifts depending on operational needs. Travel to satellite offices is to be required. This position reports to the Senior Director, Information Technology. CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. Persons living with Disabilities