Gifts Processing Manager
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- Manage end-to-end processing of offline gifts, including cheques, wire transfers, share donations, cash gifts, corporate and foundation gifts, and third-party submissions
- Oversee donor record accuracy and gift batch completeness in the CRM
- Ensure proper coding, documentation, and the entire tax receipting process
- Support reconciliation and data quality for online donations
- Serve as primary point of contact for external data-entry partner KCK
- Oversee daily operations, performance standards, and service-level expectations
- Conduct audits to maintain accuracy and compliance
- Maintain and update standard operating procedures
- Support new systems, integrations, and automation initiatives
- Coordinate with Finance on reconciliation and reporting
- Support Donor Relations with acknowledgements and stewardship
- Assist fundraising teams with gift coding and donor inquiries
- Lead hiring and development of team members
- Oversee workload distribution and timely processing of gifts
- Conduct check-ins, performance evaluations, and training
- Manage resources and budget accountability
- Recommend policy and workflow changes
- Collaborate with Fundraising Systems colleagues to ensure clean, usable data
Requirements
- Education or training in Fundraising, gift processing, or a combination of training and relevant experience
- Strong interpersonal and communication skills; ability to build relationships with diverse donors
- Detail-oriented and organized
- Capable of managing multiple projects simultaneously
- Experience with Raiser’s Edge / RE NXT or similar CRM
- Familiarity with philanthropic environments or nonprofit fundraising best practices
- Proficient in English
- Must be legally authorized to work in Canada
- Ability to work Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time
- Commitment to MSF’s humanitarian principles and values
- Planning, organizing, teamwork, cooperation, and cross-cultural awareness competencies
Core Competencies
Demonstrates expertise in managing end-to-end gift processing, ensuring donor record accuracy, and maintaining compliance within philanthropic environments. Proficient in utilizing CRM systems like Raiser’s Edge to support fundraising operations and donor relations.
Highest-signal resume keywords
- Gift Processing Management
- Raiser’s Edge / RE NXT Experience
- Donor Record Accuracy
- Interpersonal Communication Skills
- Philanthropic Environment Familiarity
Hard Skills
- Gift Processing
- Data Quality Management
- Tax Receipting
- Reconciliation
- Audit Conducting
- Standard Operating Procedures Maintenance
- Budget Accountability
- Workflow Recommendations
- Project Management
- Team Development
Soft Skills
- Detail-Oriented
- Organized
- Relationship Building
- Cross-Cultural Awareness
- Teamwork
Industry Keywords
- Nonprofit Fundraising
- Philanthropic Best Practices
- Humanitarian Principles
- Donor Relations
- Service-Level Expectations
Tools & Technologies
- CRM Systems
- Data Entry Software
- Fundraising Systems
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