Office Assistant
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Job Overview
We are seeking a detail-oriented and organized Office Assistant to join our business team. You will play a key role in keeping our office organized, running smoothly and contributing to our customer experience. The position requires a commitment to work in office Monday through Friday from 8:00 AM to 4:00 PM. Pay range $21-$26 hour depending on experience.
Location: Nanaimo
Duties
- Greet and assist customers in a professional manner.
- Supporting our repair Technicians and Retail team.
- Answer phone calls, emails, and customer inquires.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Manage and organize office files, inventory, and customer records.
- Handle shipping and receiving of products and repair items, ensuring proper documentation and tracking.
- Manage customer quotes, invoices and payments.
- Liaise with suppliers and other external contacts.
- Managing and updating company website and social media (a bonus but not required)
- Maintain office organization/cleanliness
- Strong customer service skills with the ability to communicate effectively both verbally and in writing.
- Proficient in data entry with attention to detail for accuracy.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Proficiency in proofreading documents for clarity and correctness.
Requirements
- Previous administrative or office experience is preferred.
- Strong communication skills (both verbal and written)
- Proficiency with computer software, specifically Microsoft Office Suite (Work, Excel, Outlook) and Zoho CRM or other CRM software.
- The ability to produce monthly emails or sales emails.
- Strong organization skills with the ability to multitask.
- Positive attitude and a customer service-oriented approach
- Ability to work independently and as part of a team.
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