Body Shop Estimator

7 days ago

Toronto ON, Toronto Census Division, ON; Ontario, Canada Serpa Automotive Group Full-time
Estimator & Job Coordinator. Proud member of the Fix Auto Network The Serpa Certified Collision Repair Centre, Proud member of the Fix Auto Network is looking to add an experienced Estimator / Job Coordinator to our growing team. We're a Certified Collision Repair Centre (CCRC) with FCA, Kia, Hyundai, Genesis, Nissan, and Honda — and we're not stopping there. We're on track to become certified with even more brands, so we can keep delivering the highest quality repairs for every vehicle that comes through our doors. Our sister dealership, Serpa Chrysler Dodge Jeep RAM SRT, is currently seeing very high service volume — both client work and internal fleet needs — and we need someone who can help us keep pace with that demand. You'll be the one writing the estimate — and the one making sure the job moves smoothly from drop-off to delivery. Engage with customers to clearly explain necessary and recommended repairs. Act as the point of contact between customers, technicians, and insurance partners throughout the repair process. Communicate status updates to customers and manage expectations on timing. Collaborate closely with the team to deliver a seamless, high-quality customer experience. Strong customer service aptitude. ~ Punctual and flexible. ~ Professional telephone skills and a customer‑service orientation. ~ Knowledge of Summit, CDK, insurance company procedures and processes, DMS, and/or Mitchell Estimating or Audatex is an asset. We believe strong policies and procedures are what keep a team successful — everyone knows what's expected, and we all stay on the same page. Our management team is hands‑on and invested in helping every team member grow. Training is part of our everyday routine, and our culture is built on team unity and positivity. #