Industry & Volunteer Engagement Specialist

Reports To: Director, Industry & Volunteer Engagement

Duration: 12-month contract

Effective Date: ASAP

About CREA

Our Social Purpose: CREA opens doors to thriving futures for all, beginning with home.

Based in Ottawa, the Canadian Real Estate Association (CREA) is the national voice of REALTORS® and an impassioned advocate for homeowners. The organization plays an important role in assessing and influencing important economic, policy and social issues. We champion REALTORS® on behalf of Canadians, promoting awareness, education, and professional excellence in the profession.

Join us and be a part of a team that is working together to make home happen.

Position Overview

The Industry & Volunteer Engagement Specialistplays a key role in strengthening engagement with two important stakeholder communities within CREA: the Association Executive Network (AEN) and CREA’s Volunteer Program.

Reporting to the Director, Industry & Volunteer Engagement, this position manages the delivery and ongoing improvement of initiatives, programs, meetings, and engagement activities that enhance the experience of association executives and volunteers across the REALTOR® ecosystem in Canada. The Specialist builds strong stakeholder relationships, identifies emerging needs and opportunities, and uses feedback and engagement insights to inform program improvements.

The successful candidate is highly organized, detail-oriented, and service-focused, with the ability to take initiative, manage multiple priorities, and follow through on commitments. They are comfortable supporting senior stakeholders and volunteers, working collaboratively across departments and translating strategic direction into effective day-to-day execution.

Core Competencies:

• Exceptional organizational and administrative skills
• Strong attention to detail and accuracy
• Customer/member-service mindset
• Ability to follow direction while working independently
• Excellent interpersonal and relationship-building skills
• Accountability, dependability, and follow-through
• Adaptability and continuous improvement mindset

Key Responsibilities:

Program Coordination & Stakeholder Engagement

• Manage the day-to-day delivery and ongoing improvement of CREA’s Association Executive Network (AEN) and Volunteer Program. Serve as a key relationship contact for association executives, volunteers, and internal staff, providing guidance and responsive support.
• Lead the planning and delivery of engagement, onboarding, leadership development, and recognition initiatives.
• Identify and recommend opportunities to strengthen stakeholder engagement and relationships within both communities.
• Gather stakeholder feedback and insights to help inform program planning and improvements.
• Ensure stakeholders receive a positive, responsive, and professional service experience.

Meeting & Committee Administration

• Manage meetings, committees, and related activities supporting volunteer and association executive initiatives.
• Develop agendas, meeting materials, presentations, minutes, and follow-up documentation in collaboration with relevant stakeholders.
• Manage meeting logistics, scheduling, attendance tracking, and action item follow-up.
• Support volunteer appointment, committee administration, and governance-related processes.
• Maintain accurate records and documentation in accordance with organizational requirements.

Database & Platform Administration

• Maintain and update stakeholder databases, volunteer records, and engagement platforms.
• Administer online communities, collaboration tools, and applicable web content to ensure information remains current, accurate, and relevant.
• Analyze stakeholder and engagement data to identify trends, participation levels, and opportunities for improvement.
• Support the integrity and accuracy of data used for communications, reporting, and decision-making.

Communications & Project Development

• Develop and maintain resources, communications, and engagement materials for association executives and volunteers.
• Lead the delivery of stakeholder engagement initiatives and activities.
• Collaborate with internal teams to develop consistent, relevant, and effective stakeholder communications.
• Identify and recommend improvements to resources, processes, tools, and stakeholder experiences.

Collaboration & Project Support

• Work collaboratively with teams across CREA to ensure successful planning and execution of initiatives.
• Take ownership of assigned projects and tasks while working under the guidance