Directeur de clientèle services F/H
1 week ago
Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada
Sobeys
Full-time
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celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community. What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. You may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.
As a service supervisor, you'll provide exceptional customer service while supporting the day-to-day operations at the front of the store. You'll coach and support your team, ensure policies and procedures are followed, and help manage the cash registers, including problem-solving and handling money-related operations.
Here’s How You’ll Help Make a Difference
Ensure the delivery of exceptional customer service;
Follow policies and procedures, comply with government hygiene standards as well as workplace health and safety standards, and make sure they are applied and respected consistently by all employees in your department;
Serve as a point of contact for your team members;
Work with the service manager on various cash management operations (money transfers, deposits, controls, weekly audits, etc.);
Your Qualities And Strengths
Having a high school diploma is a significant asset;
Your management experience and knowledge of computerized point-of-sale systems are highly valuable assets;
Customer service is your priority;
Flexible
working hours
and the need to work overtime; Short-term exposure to chemicals and cleaning products;
We offer
a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. We will work with applicants requesting accommodation at any stage of the recruitment process. Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process.
working hours
and the need to work overtime; Short-term exposure to chemicals and cleaning products;
We offer
a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization. We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. We will work with applicants requesting accommodation at any stage of the recruitment process. Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process.