IT Program Manager

About GroupHEALTH

At GroupHEALTH, we're proud of the work we do – but it's how we do it that truly sets us apart. We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

About GroupHEALTH

At GroupHEALTH, we're proud of the work we do – but it's how we do it that truly sets us apart. We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.

Here, you'll find more than just a job. You'll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you've been here fifteen years or fifteen days, you'll notice right away – our people are genuinely invested in one another's success and delivering exceptional experiences to our clients and plan members.

About The Role

The IT Program Manager will serve as GroupHEALTH Family of Companies' (GHFOC) project governance authority, building and owning the PM methodology that every project professional across all entities will use. The IT Program Manager will manage the CIO's IT portfolio with discipline and transparency while mentoring the next generation of project coordinators and managers across the family of companies. This role goes beyond managing projects, it builds the capability and governance structures that make great project delivery possible across GHFOC.

This is a hybrid role based out of our Surrey, BC office, working 3 days in office and 2 days from home.

What To Expect In Your First 3 Months

First 30 Days:

• Build a single IT project register covering all active, planned, and recently completed initiatives across the five strategic pillars and all GHFOC entities
• Include project owner, pillar, RAG status, budget, timeline, key milestones, risks, and dependencies
• This will serve as the foundation for IT governance discussions

First 60 Days:

• Build effective working relationships with Business Stakeholders and IT Leaders across all GHFOC entities
• Listen, understand each entity's context, and build trust as a partner

First 90 Days:

• Complete a discovery across GHFOC entities to assess project management maturity, tools, and key requirements
• Develop and present PM Methodology v1.0, including standards, templates, governance, and delivery approaches, for CIO endorsement before rollout

What You'll Do

Project Portfolio Management

• Own and maintain the IT project register as the single source of truth for all active, planned, and completed initiatives across all GHFOC entities
• Track project status (RAG), milestone progress, budget consumption, resource allocation, risks, issues, and dependencies
• Identify and elevate projects that are drifting, including timeline slippage, scope creep, and budget overrun, before they become a crisis
• Manage the project intake and prioritization process across all IT pillars

Governance & Meeting Management

• Design and manage the full IT governance calendar, including weekly standups, monthly steering committee, monthly ELT support, and quarterly deepdives
• Prepare all meeting agendas, pre-read packs, and materials, circulated 48 hours before each meeting
• Document all decisions, actions, and owners, distributed within 24 hours

PM Methodology Ownership

• Own and continuously develop the GHFOC PM Methodology, the standard framework for how all projects across the family of companies are planned, executed, governed, and closed
• Define and maintain the PM artifact library, including charters, RACI matrices, risk registers, status templates, change request forms, and lessons learned logs
• Select, implement, and maintain IT project management tooling across GHFOC, ensuring consistent adoption of approved tools (Jira, MS Project, or equivalent)
• Provide the PM methodology, standards, and templates for all GHFOC entities

Project Coordinator Mentoring

• Identify, map, and build relationships with all project coordinators and PMs across all GHFOC entities
• Assess current PM capability and maintain a living skills gap map, updated quarterly
• Design and run the GHFOC Project Coordinator Development Program, a structured curriculum covering PM fundamentals, GHFOC methodology, tools, and governance
• Provide 1:1 mentoring to project coordinators, including the Transformation Office PM, through regular touchpoints, career development, and real-time coaching on active proj