Genesys Cloud CCaaS Delivery Lead
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Key Responsibilities
Lead CCaaS planning, execution, and delivery across initiatives Oversee IVR, routing, desktops, dialers, reporting, and integrations Define scope, timelines, resources, milestones, and delivery objectives Manage risks, issues, dependencies, vendors, and partner organizations Review designs, testing, deployment, documentation, and operational handover
Requirements:
Experienced development and delivery leadership background Technical oversight across cloud contact centre solutions Strong stakeholder management, decision-making, and problem-solving abilities Genesys or cloud certifications are advantageous Financial services or regulated-industry experience is advantageous Bring Genesys Cloud CX, delivery planning, and stakeholder leadership to Miratech’s hybrid Toronto contact centre initiatives. #J-18808-Ljbffr
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