Team Lead, Ocean Import
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- Oversee the processing, movement, and monitoring of all shipments while in transit
- Supervise shipment handling in compliance with DSV corporate guidelines and government regulations
- Communicate directly with customers, overseas offices, and carriers
- Manage and coordinate shipments daily
- Direct day-to-day desk-level operations of the Operations Department
- Champion processes and procedures to meet or exceed company KPI requirements
- Establish and coordinate carrier schedules and tender shipments
- Prepare and publish reports as requested
- Mentor and train new staff
- Identify problems proactively and implement appropriate solutions
- Manage shipment cost containment
- Evaluate shipments, consolidate loads, and select cost-effective delivery methods
- Communicate with customers regarding relevant issues and resolutions
- Manage new account implementation from standard operating procedure through execution
- Support ISO 9001 and ISO 45001 certification commitments at the Montreal location
- Perform tasks supporting quality, health, safety, and environmental objectives and targets
- Follow DSV policies, procedures, guidelines, and Quality Health Safety Environment requirements
- Promote sustainability, health, and safety in day-to-day activities
Requirements
- Education in supply chain logistics, international transportation, or a related field of study
- Minimum two (2) years’ experience in a freight forwarding environment
- CIFFA certificate, an asset
- Dangerous Goods certification, an asset
- Proven ability to plan, organize, and establish priorities to meet goals and achieve results
- Good command of English, verbally and in writing
- Proficient in both English and French
- Above average customer service skills
- Demonstrated leadership and management skills
- Excellent organizational and time management skills
- Ability to manage tight deadlines
- Excellent problem-solving and analytical skills
- Attention to detail and punctuality
- Proficient in Microsoft Office suite
- CargoWise experience, an asset
- Ability to communicate effectively in a diverse multicultural environment
- Ability to work prolonged periods sitting and standing at a desk and working on a computer
Core Competencies
Demonstrates expertise in supply chain logistics and international transportation, with a strong focus on shipment management, compliance with regulations, and customer communication. Proficient in managing operations, mentoring staff, and supporting quality and safety standards.
Highest-signal resume keywords
- Supply Chain Logistics
- Freight Forwarding Experience
- CIFFA Certificate
- Dangerous Goods Certification
- CargoWise Experience
Hard Skills
- Shipment Management
- Cost Containment
- KPI Achievement
- Problem-Solving
- Analytical Skills
- Organizational Skills
- Time Management
- Attention to Detail
Soft Skills
- Customer Service Skills
- Leadership Skills
- Effective Communication
- Multicultural Communication
Certifications & Qualifications
- CIFFA Certificate
- Dangerous Goods Certification
Industry Keywords
- ISO 9001
- ISO 45001
- Quality Health Safety Environment
- Sustainability
- Freight Forwarding
Tools & Technologies
- Microsoft Office Suite
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