Customer Care
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Park & Fifth is a women-led, locally founded business creating modern pieces for life’s most memorable moments. We believe in a workplace that empowers everyone and nurtures talent. Mutual respect, curiosity, collaboration, and clear communication are at the heart of what we do.
If you are kind, team-oriented, and passionate about delivering an exceptional customer experience, we’d love to have you join our growing team
Schedule: Monday – Friday, 9:00 AM – 5:00 PM
Compensation: $50,000 – $53,000 annually
Healthcare coverage through Equitable Life
3 weeks paid vacation per year
60% employee discount, free seasonal product
Location: On-site at HQ (Vancouver) with opportunity to work 1 remote day per week
About the Role
As a Customer Care Associate, you’ll play a key role in providing exceptional service to our customers - whether that’s helping a bride with her order, answering questions online, or resolving an issue with care and professionalism.
We’re looking for someone who is customer-focused, organized, and able to work independently while also collaborating with a small, supportive team. Ticket volume can vary, so flexibility and adaptability are important.
Roles and Responsibilities
Customer Interaction
- Respond to customer inquiries via email, chat, and virtual fittings
- Handle escalated concerns with professionalism and empathy
- Manage tickets efficiently to ensure resolutions within 24-48 hours
- Build lasting relationships through clear and caring communication
Team Support
- Mentor and support junior associates as the team grows
- Assist with onboarding and training new team members
Problem Solving & Communication
- Investigate and resolve customer issues promptly
- Collaborate with internal teams to address recurring concerns
- Respond to customer reviews on Google and other platforms
- Track and share trends or feedback with management
Quality & Product Knowledge
- Maintain expert knowledge of Park & Fifth products and policies
- Ensure all customer interactions reflect our brand values and standards
- Follow up with customers after virtual fittings or orders to enhance their experience
What We’re Looking For
- Strong written and verbal communication skills
- Compassionate, professional, and customer-focused
- Highly organized and detail-oriented
- Comfortable working both independently and collaboratively
- Adaptable to changing workloads and priorities
- Interest in the bridal or fashion industry is a plus
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