Regional Manager

is a leading provider of customized facility management and real-estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver and actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve. Integrity, Ownership, Responsiveness, Initiation, Visibility, Drive, and Integration are core to high performance. Regional Director is accountable for operations, financial management and meeting service delivery obligations in a specified geographical region that includes several facilities, employees and clients. This role is expected to understand, coach and train the team in all regulatory and client requirements, and to contribute to strategic and account‑management plans and objectives and people leadership. The Regional Director will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our integrated approach to operating buildings. On‑Account and expanded Operational Leadership Facility Management Office roles to support accounts Project Management leadership roles to lead and execute projects Follow and apply all Health and Safety and Emergency Response requirements aligned with both BGIS and Client expectations to ensure safety of all employees and building occupants. Work in collaboration with BGIS Health, Safety and Environment Teams for support and direction on key programs to emphasize a safety culture. Account Management Provide input and contribute to strategic account expansion plans. Participate in and contribute to quarterly business reviews. Contribute to contract renewal and business development activities. Contribute to account governance. Adhere to Contract Specific MSA (Master Service Agreement). Manage the BGIS ECE Program for the specific client group. Responsible for results and action plans related to the Likely to Recommend Survey. Client Relationship Management Accountable for developing and maintaining effective relationships with clients and managing client expectations. Interact with client representatives at the senior management level. Act as the focal point of escalation for issues pertaining to facilities within assigned region(s). Region/Portfolio Budget Development & Management Assume financial responsibility for facility operations, including budget management. In partnership with finance, develop budgets (O&M, Transaction, capital projects and rent) and be able to support and explain the approach to the client and the account team. Meet annual targets as per contractual performance and client financial targets/indicators. Track and report on budget positive or negative trends performance regularly. Participate in, provide recommendations, and contribute to continuous improvement projects to achieve efficiency gains and cost savings. Portfolio Management Accountable for operations management for the portfolio of facilities within the assigned region(s). Lead the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs. Create and implement short to mid‑term plans for the assigned region(s). Collaborate with relevant stakeholders to optimise facilities and continuously create value for the client. Service Delivery Management Work in collaboration with Central Work Order Management Team to ensure all work is completed as outlined in the MSA. Work with Account Governance Teams to maintain accurate records of work orders and associated costs. Streamline and manage work order processes to optimise efficiency. Prioritise and assign work orders based on urgency and impact on facility operations. Accountable for meeting established metrics/key performance indicators; Accountable for ensuring compliance to all legislated, corporate and industry‑related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements. Risk Management, Emergency Preparedness and Business Continuity Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and relevant stakeholders are trained. Provide oversight and engagement in Emergency Management. Regulatory Compliance Accountable for ensuring all regulatory compliance requirements have been met and all related documentation is created and maintained. Ensure compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, building code and issues