Bilingual Supervisor at Home Depot

4 days ago

Toronto ON, Toronto Census Division, ON; Ontario, Canada The Home Depot Full-time

Lead the Contact Centre at The Home Depot Canada as a Bilingual Supervisor. Provide exceptional customer service and develop your team to drive success in a hybrid work environment. The Home Depot Canada seeks a Bilingual Contact Centre Supervisor. This role emphasizes leadership through effective communication and conflict management, ensuring associates are well-equipped and motivated. You will also foster a customer-centric culture aligned with corporate values while ensuring adherence to operating procedures. Key Responsibilities:

  • Exemplify positive behaviors and attitudes for associates
  • Communicate and uphold Home Depot’s Standard Operating Procedures
  • Supervise staffing and performance management effectively
  • Support associates with coaching and talent development
  • Maintain strong business partnerships to enhance customer experiences
Requirements:
  • Minimum one year in a supervisory role
  • Proficient in Microsoft Suite and technology
  • Strong leadership and communication skills
  • Knowledge of customer service best practices
  • High school diploma or equivalent required
Utilize your bilingual skills to inspire and develop your team while achieving excellence in customer service. #J-18808-Ljbffr