Bounce Back

JOB TITLE

Bounce Back – Punjabi Community Coach

EMPLOYMENT STATUS

1.0 FTE (37.5 hours per week)

EMPLOYEE GROUP

Hospital Employees’ Union (HEU)

WAGE

CLASSIFICATION

Community Subsector Collective Agreement

SALARY RANGE

Grid 34 ($33.48 to $35.31 per hour)

REPORTS TO

Carmela Smythe (Team Lead, Bounce Back)

START DATE

September 21, 2026

HOURS

Monday through Friday, 9:00am – 5:00pm; Evenings from time to time, flexibility required*

LOCATION

Lower Mainland Office, Hybrid (In-office and remote)

JOB POSTING #

2026-013

About You

You are a compassionate and culturally responsive individual who is passionate about supporting mental health and wellness in diverse communities. You bring a strong understanding of the unique experiences, values, and needs of Punjabi-speaking individuals, and you are committed to reducing barriers to care through inclusive, accessible support. You are a skilled communicator who can build trust and rapport with clients over the phone, offering encouragement, structure, and empathy as they work through challenges related to anxiety and depression. You are comfortable guiding individuals through a structured program while maintaining a client-centered and strength-based approach. In addition, you thrive both independently and as part of a collaborative team. You are highly organized, adaptable, and able to manage competing priorities. You are motivated by making meaningful impact in your community and are committed to continuous learning and professional growth.

About CMHA Lower Mainland

We are transforming mental health and wellness for individuals, communities, and organizations through programs and services that are rooted in innovation, inclusion, and collaboration. Our core priority is people first. Our programs and services are intended to improve people’s lives. The guiding principles of our teamwork are Intersectionality, Access, Leadership, and Connections.

About This role

Reporting to the Bounce Back, Team Lead, a Bounce BackCoach works on behalf of the Bounce Back: Reclaim Your Health skill-building program designed to help youth 13+ and adults experiencing mild to moderate symptoms of depression (with or without anxiety). The role of the coach is to teach new skills, to help clients stay motivated, to answer questions, and to monitor progress. Bounce Back coaches are not therapists; they are trained in the delivery of a specific program known to be effective in relieving mild to moderate depression and are overseen by psychologists. The Punjabi Community Coach will provide the service to both Punjabi and Englishspeaking clients.

Key Responsibilities

Required Skills and Experience

• Provide telephone-based coaching to enable primary health care patients to complete a structured self-help program for mild to moderate depression with/or anxiety;
• Assist with the implementation of the Bounce Back program in the local community;
• Participate in community and educational events that increase access to Bounce Back resources and messages;
• Foster and maintain effective communication with the CMHA-BC Division, local family practice units and networks, health authority services and personnel, and other local health/social organizations;
• A flexible work schedule is required, along with travelling to various lower mainland locations;
• As part of general program participant eligibility, staff is responsible for administering suicide risk assessment, PHQ-9, and GAD-7

General

• Attends monthly staff meetings, committee meetings and others as required;
• Submits regular activity reports, timesheets, expense forms, etc. as required;
• Reinforces and models work-related behavior and interpersonal skills;
• Represents the agency in a professional manner;
• Provides cover for other program staff as appropriate and required; and
• Other related duties as appropriate and required.

Your Qualifications

Required Skills and Experience

• A bachelor’s degree in a health or social services field;
• Minimum 2 years of experience in a related field; Or an equivalent combination of education, training, and experience, or other qualifications determined to be reasonable and relevant to the level of work;
• Experience with suicide/self-harm risk assessments desirable;
• Ability to communicate effectively, both verbally and in writing in Punjabi and English;
• Ability to establish and maintain rapport with clients, including older adults with multiple health problems;
• Community Development experience;
• Familiarity through direct personal expe