Manager, Client Success Role in Calgary
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Become a key driver of client success at Long View in Calgary. Lead teams and enhance client relationships while delivering top-tier IT service and business performance. We seek a motivated Manager of Client Success with a passion for leadership and client outcomes. This role demands a proactive individual with a robust background in technology services and client management. You will oversee a portfolio of clients, ensuring service excellence, operational efficiency, and financial success. Key Responsibilities:
- Develop and coach high-performing teams
- Own the client delivery experience and commitments
- Build strong relationships with key client stakeholders
- Manage budgeting and financial forecasting
- Optimize service performance and operational processes
- 10+ years in client-facing IT roles
- 5+ years of leadership with accountability
- Familiarity with ITIL methodologies
- Proven service delivery expertise in complex environments
- Excellent communication and problem-solving skills