Director, Customer Technology Advisor

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role: Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you'll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and Customer Partners, you will leverage your technical, solution and enterprise software expertise to drive targeted opportunities and exceed customer expectations. In this role, you'll be a trusted ally and visionary, delivering differentiated value to our customers. Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers. You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future.

What you will do

Lead and Coordinate: Take the lead: Coordinate the entire sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Support the team: You'll support Consulting, Advisory, and Architecture activities across Sales, and Pre-Sales, collaborating closely with Customer Partners and Kyndryl Consult Partners.

Develop and Deliver Solutions: Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions. Drive our success: Use your extensive technical knowledge and mastery of the practice-specific domain, you'll develop profitable deals.

Collaborate, Communicate and Build Relationships: Collaborate to create: Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Connect our capabilities: Your exceptional customer facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. Create partnerships: You'll actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.

Demonstrate and Drive Value: Show and tell: Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.

Showcase Distinctive Expertise: Spotlight your

skills:
Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. Prove your acumen: Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain and products with which you align. Showcase business and technical eminence in front of the customer. Develop understanding of best-in-class, profitable proposals to bring into customer discussions to develop the right winning strategy. Leverage specific domain expertise to win deals. Bring together Kyndryl deep domain expertise with alliance partners for jointly successful pursuits.

Demonstrate Customer Success: Act and become our customers’ trusted advisor within their practice specialty by bringing business and technical expertise and insights. Actively open doors and opportunities in other Kyndryl specialties by engaging with peers. Maintain and develop relationships with key alliance partners and ecosystems; create referenceable customers. Lead the business and technical customer engagement as a domain expert and work jointly with the Customer Partner and Consult Partner to the close of sale. Has the eminence to deliver billable work for early engagement of the sales process and ensure follow through to create customer satisfaction.

Demonstrate Commercial Success: Work with the Kyndryl Customer Partner to identify and develop opportunities through deep business/technical expertise. Define a unique value proposition for respective area of expertise. Responsible for looking at capabilities to bring full value to the customer. Collaborate with internal and external stakeholders to generate a winning response and optimal technical and busi