Manager of Continuous Improvement at Definity
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Lead transformations in operational excellence with Definity as the Manager of Continuous Improvement. Embrace a flexible hybrid work setting to elevate contact center efficiency. This role is crucial for championing a culture of ongoing improvement. You will direct continuous improvement initiatives and central reporting to meet customer and broker expectations. Your expertise will drive key operational strategies and ensure effective implementation. Key Responsibilities:
- Implement Continuous Improvement roadmap aligned with priorities
- Evaluate performance against business goals
- Educate teams on identifying process inefficiencies
- Drive transformations focusing on customer experience
- Monitor KPIs that measure program success
- Bachelor’s degree in a related field
- 7-10 years in management consulting or related roles
- Minimum 5 years in leadership in operational excellence
- Skilled in executive-level presentations
- Proven project management experience
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