Guest Services Manager
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
- Monday through Sunday, days and evenings – Holidays, as required Guest Services Coordinator and Guest Services Manager We are currently seeking outgoing, customer-focused team members to help us turn everyday visits into wonderful winter memories. As a supervisor in our Guest Services department, you will take a lead role in creating unforgettable customer experiences, as well as defining the culture of our team. Provide leadership, direction, oversight and support to Guest Services Team Members while on shift ensuring accountability to Brimacombe's policies, procedures and standards Monitor attendance and manage staff schedule/positions/hours while on shift, ensuring designated breaks and responding to changes in sales levels by making appropriate schedule adjustments Accountable for all cash handling, including safe management, till management and end-of-day reporting on shift, as well as enforcing cash controls Demonstrate exceptional customer service ensuring positive guest interactions and experiences Take responsibility for all customer inquiries in person, over phone and over email Take the lead in ensuring public spaces in and around the chalets are maintained to Brimacombe's standards for positive guest experience Deliver support and decisions in the prevention / resolution of customer issues and concerns Provide administrative support, completing all required paperwork, documentation, filing, etc. Act as the Main Office point person on two-way radio to dispatch calls for Operations and Ski Patrol, while on shift Provide support to the Guest Services management with staff training and development, as requested Review all directed communications and take the initiative to stay informed of all Brimacombe activities including promotions, special events and marketing campaigns, as well as updates to policies and procedures Ready to take on any challenge or help other team members when needed Previous experience in a customer service, leadership and/or supervisor role preferred Basic knowledge and comfort with computers including the Microsoft Office Suite and point-of-sale software Strong communication and time management skills Customer satisfaction-oriented Interviews will be scheduled upon receipt of qualified applications and will conducted via a virtual platform. Job posting will remain open until all positions are filled. Information provided in all applications for employment is treated confidentially and pursuant to Brimacombe's privacy policy.
-
Guest Services Manager
5 days ago
Calgary, AB, Calgary Census Division, AB; Alberta, Canada Tommyguns Full-time €20 TemporaryExciting Opportunity: Join our Team at Tommy Gun's Calgary! Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial role of a Guest Services Manager . We want YOU to be a part of our exciting journey! We are not just looking for employees; we are seeking passionate individuals who ensure every client has an exceptional...
-
Guest Service Supervisor
3 hours ago
Edmonton, Alberta, Canada Renaissance Edmonton Airport Hotel Full-time $46,000 ContractWHAT WE ARE LOOKING FOR Hey there! Looking for a fun and exciting role with great perks? Look no further! We're looking for a Guest Services Supervisor who can embody the Marriott philosophy of "Take care of your associates, and they will take care of your guests." This is a permanent, full-time salaried position (minimum 40 hours per week) paying...
-
Guest Services Agent
3 hours ago
Edmonton, Alberta, Canada Dexterra Group Full-timeCompany DescriptionWHO ARE WE? We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate...
-
Guest Service Agent
3 hours ago
Edmonton, Alberta, Canada AccorHotel Full-time $23 - $24 PermanentCompany DescriptionYour Team and Working EnvironmentSince 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé...
-
Guest Service Supervisor
2 days ago
Edmonton, AB, Edmonton Census Division, AB; Alberta, Canada Renaissance Edmonton Airport Hotel Full-time €46,000 TemporaryJob Description WHAT WE ARE LOOKING FOR Hey there! Looking for a fun and exciting role with great perks? Look no further! We're looking for a Guest Services Supervisor who can embody the Marriott philosophy of \"Take care of your associates, and they will take care of your guests.\" This is a permanent, full-time salaried position (minimum 40 hours per...
-
Guest Services Agent
2 days ago
Edmonton, AB, Edmonton Census Division, AB; Alberta, Canada Dexterra Full-timeWHO ARE WE? We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring...
-
Assistant Manager, Guest Experience
2 days ago
CAN, AB, Banff, Banff Gondola, Alberta, Canada Brewster Full-timeAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation...
-
Guest Service Agent
2 days ago
Calgary, AB, Calgary Census Division, AB; Alberta, Canada Sandman Hotel Group Full-timeSandman - Canada - Deerfoot Calgary South, 8001 - 11th Street SE, Calgary, Alberta, Canada Job Description Posted Wednesday, August 5, 2026 at 3:00 AM Proud to be 100% Canadian-owned,Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved...
-
Guest Service Server
2 days ago
Calgary, AB, Calgary Census Division, AB; Alberta, Canada Montanas BBQ & Bar Full-timeMontana's is hiring a Guest Service Server at our Montana's Shepard location! Montana’s is where BBQ‑lovers, friends and family alike get together in an energetic gathering place to devour mouth‑watering favourites fresh off the grill. We’re looking for friendly, down‑to‑earth Team Members who are passionate about cooking or serving the best BBQ...
-
Guest Services Supervisor
2 days ago
Edmonton, AB, Edmonton Census Division, AB; Alberta, Canada Renaissance Edmonton Airport Hotel Full-timeRenaissance Edmonton Airport Hotel is seeking a Guest Services Supervisor to lead the Front Office team, ensuring guest satisfaction and adherence to Renaissance standards. The role involves supervising, developing staff, and maintaining knowledge of hotel services and pricing to deliver exceptional guest experiences. You will supervise shifts, support...
