Assistant Front Office Manager Ontario
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Lead guest service and payment processing as an Assistant Front Office Manager in Ontario, Canada. Address concerns professionally while supporting front desk operations.
This Assistant Front Office Manager role focuses on guest satisfaction, staff training, and front office administration. You will respond to requests, coordinate hotel personnel, and train front desk employees. The position also includes explaining policies, reviewing hiring applications, and processing guest payments.
Key Responsibilities:
- Address guest complaints and concerns professionally
- Respond promptly to varied guest requests
- Instruct security staff and room attendants
- Train personnel in front desk operations
- Process cash or credit card payments
Requirements:
- Ability to handle guest concerns professionally
- Knowledge of hotel computer systems, including Opera
- Understanding of guest service techniques
- Ability to explain policies and pricing
- Ability to maintain balanced accounts
Support Ontario hotel operations through guest satisfaction, front desk training, Opera systems, and accurate payment processing responsibilities.
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