Insurance Broker

2 days ago

Wetaskiwin AB, Edmonton Census Division, AB; Alberta, Canada OTIP Group of Companies (OTIP, Orbit, Curo) Full-time
Join OTIP in Westaskiwin, AB as a Customer Service Insurance Broker in a hybrid role. Use your expertise to manage inquiries and deliver top-notch service to clients regularly. As part of the OTIP Group, this position requires an AIC license and a minimum of three years in personal lines insurance. Your problem-solving skills will be crucial in addressing client concerns, while your organization will help maintain accurate records and ensure smooth operations. This role emphasizes client interaction and support in a fast-paced call center environment.

Key Responsibilities
• Handle telephone and written client requests
• Troubleshoot and resolve client service problems
• Maintain detailed documentation of transactions
• Process applications for endorsements and renewals
• Mentor fellow team members on market practices

Requirements:
• AIC level one license required
• Minimum three years’ experience in insurance
• Strong communication and interpersonal skills
• Proven time management and organizational skills
• Knowledge of EPIC and Portal systems a plus Excel in customer service and create lasting client relationships with OTIP. #J-18808-Ljbffr