Corporate Account Manager

3 weeks ago

Canada Travel Industry Personnel Full time

Position: Bilingual Corporate Account Manager

Position Overview:

Our client is seeking a dynamic and client-focused Account Manager to join their team. This position is open to candidates in Montreal, Toronto, and Ottawa. In this role, you will be the trusted advisor and primary contact for your assigned clients, ensuring their satisfaction and success with our clients products and services. You'll be responsible for building and nurturing strong relationships, providing strategic insights, and identifying opportunities to optimize client travel programs.

Key Responsibilities:

Client Relationship Management:

  • Develop and maintain strong client relationships by understanding their unique travel needs and goals.
  • Serve as the primary contact for assigned accounts, addressing inquiries and resolving issues promptly.
  • Conduct regular check-ins to gather feedback, assess satisfaction, and identify growth opportunities.

Strategic Travel Program Optimization:

  • Share insights and recommendations based on travel spend, customer happiness ratings, and other key metrics.
  • Collaborate with clients to design tailored travel programs aligned with their business objectives.
  • Present account reviews, including actionable insights to enhance client outcomes.

Supplier and Vendor Negotiation:

  • Source and negotiate competitive contracts with airlines, hotels, and car rental companies.
  • Partner with suppliers to ensure the delivery of exceptional service and value.

Performance Monitoring and Reporting:

  • Analyze travel data to identify trends and suggest improvements.
  • Track client objectives and contribute to their success through creative solutions.

Industry Knowledge and Advocacy:

  • Stay informed about industry trends and competitor offerings.
  • Provide clients with expert advice and innovative solutions to meet their evolving needs.

Do You Have What It Takes?

If you're passionate about building and maintaining relationships and excel at delivering exceptional service, you'll thrive in this role. Key qualifications include:

  • Proven ability to establish strong relationships with clients, becoming a trusted advisor.
  • Excellent verbal and written communication skills, with the ability to tailor messaging for diverse audiences.
  • Bilingual (English and French) is a must
  • Proficiency in analyzing data and identifying actionable insights to improve results.
  • Thrives in a fast-paced, evolving environment while juggling multiple priorities.
  • Committed to understanding and anticipating client needs, delivering solutions that exceed expectations.
  • Ability to negotiate contracts and agreements with vendors to secure the best value for clients.
  • Self-driven with strong project management skills and resourcefulness to navigate challenges independently.

What Our Client Will Offer:

  • A competitive salary and benefits package.
  • Fully remote work opportunities with flexibility to accommodate your needs.
  • Health coverage that includes mental health support, virtual medicine, dental, and more.
  • Life & Disability Insurance.
  • Unlimited vacation program.
  • Travel perks.
  • Internet/Connectivity allowance.
  • Company-provided IT equipment.
  • Flexible hours to support work-life balance.
  • RRSP Program and Profit-Sharing Plan.

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