Watch Clerk

Requisition ID: 4434

Affiliation: CUPE Municipal

Position Type: Temporary Full Time

Fixed Term Duration: Anticipated to end February 25, 2028

Number of Openings: 1

Bi-weekly Working Hours: 84 hours bi-weekly

Shift/Work Schedule: 2 days, 2 nights, 4 days off 12-hour shifts

Department/ Branch: Community Services, RCMP Support Services

Job Location: Fort McMurray

Pay Level: PL9

Rate: $ 46.61

COLA: Bi-Weekly - $480

Reposted (dd/mm/yyyy): 22/08/2026 (original CUPE closing date: 19/07/2026 )

Closing Date (dd/mm/yyyy): 06/09/2026

Posting Type: Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

About The Department

Be the difference in someone’s day. At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping create safe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region. If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

General Description

Under general supervision, the Watch Clerk provides operational and administrative support to all RCMP/Bylaw members working during an assigned shift. The position uses various computer systems including, but not limited to, PROS, CPIC, CIIDS, JOIN, and REPORT EXEC to obtain, assess, and distribute information.

Responsibilities

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• Provide first line support for member safety, running queries for emergent situations and perform status updates (10-70 checks).
  
• Initiate dispatch of supports, as required.
  
• Receive and dispatch emergency calls during NAOCC outages, PULSE inquires and RMWB after-hours calls.
  
• Update Members’ schedules within TEAM to reflect court or other relevant dates and perform the overtime callouts for RCMP Members.
  
• Monitor base radio station transmission for both rural and municipal repeaters.
  
• Accurately record and modify data on PROS, CIIDS, Report Exec and any other applicable databases.
  
• Advise the applicable RMWB contact when hazards are identified that impact public safety (i.e., traffic lights out, electrical box issues), as per applicable processes.
  
• Pull and replace files, warrants, issue and replace required equipment.
  
• Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.
  
• Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.
  
• Assist Members/Units not assigned to a watch with various tasks related to the operation of the detachment.
  
• Input data to create various reports including the watch report, which details the events of the shift for distribution within the detachment.
  
• Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons and prepare narrative messages on CPIC.
  
• Monitor and record time frames during critical incidents to accurately depict the events as they unfold.
  
• Prepare various court and release documents.
  
• Provide customer service at the front counter.
  
• Accept and process Criminal Record Check applications upon receipt.
  
• Complete TSS collision reports as per required process.
  
• Transcribe audio taped statements.
  
• Receive and record probationers and parolees’ attendance at the detachment (in person or by phone).
  
• Assist with orientation and training of detachment staff as required.
  
• Perform other related duties as required.
  

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

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• Ability to establish and maintain cooperative, collaborative, and productive work relationships.
  
• Ability to maintain professionalism, composure, and diplomacy in a demanding work environment that may include stressful situations.
  
• Ability to be a self-starter and work independently.
  
• Strong communication, interpersonal, and customer service skills.
  
• Actively seeks to understand information communicated by listening and asking for clarificatio