Bilingual Remote Call Centre Representative

3 days ago
Kenora ON, Kenora District, ON; Ontario, Canada Ontario Northland Full-time

Serve Northern Ontario remotely as a bilingual Customer Call Centre Representative using strong communication and customer service skills across multiple channels.

Ontario Northland Transportation Commission seeks a Spare Customer Call Centre Representative for Passenger Services. You will provide transportation information, sell tickets, address concerns, and communicate through phone, email, live chat, and social media. This remote position supports customers across ONTC services.

Key Responsibilities:

  • Sell ONTC bus, train, and interline tickets by phone
  • Provide fare and schedule information to the public
  • Respond to customer enquiries and complaints across channels
  • Use Bus Parcel Express software to provide phone quotes
  • Communicate with sales agents, operators, and Control Centre

Requirements:

  • Secondary School Diploma or General Educational Diploma
  • Two to three years of customer service experience
  • Fluency in English and French with language testing
  • Availability for rotating shifts, weekends, and holidays
  • Secure home workspace and suitable high-speed internet connection

Apply bilingual communication, ticketing, and customer service expertise while supporting Ontario Northland passengers from home.

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