Bilingual Technical Support Analyst

5 days ago
Mississauga ON, Peel Regional District, ON; Ontario, Canada SearchLabs Full-time
Bilingual Technical Support Analyst (French/English) Join to apply for the Bilingual Technical Support Analyst (French/English) role at SearchLabs Role: Technical Bilingual (French/English) Support Analyst – Level 1/2 Type: Full-time Remote You will be working in a second‑line technical support role responsible for providing first/second‑level technical support to internal users. In this role you will respond to service requests, triage technical issues, and provide technical guidance to internal business customers, escalating more complex issues as required. The incumbent must be very customer‑centric, organized, and able to work independently. The role will require scheduled after‑hours and weekend work on a recurring basis to implement changes and projects that cannot be completed during core business hours. Respond to user queries via phone, email, chat, or the IT service management solution in a timely and professional manner Log and track all incidents and service requests in ServiceNow Provide first and second‑level diagnosis and resolution for hardware, software, network, and application issues Escalate unresolved issues to other Dept Level 2/3 support teams according to escalation procedures Assist with setting up and configuring desktops, laptops, mobile devices, and peripherals using Intune/Autopilot Support user account management including password resets and access permissions Maintain knowledge base articles and contribute to continuous service improvement 3+ years of experience in an IT support/Helpdesk role with level 2 duties ~ Bilingual in English and French – Excellent oral and written communication skills in both languages ~ Solid understanding of Windows operating systems, Windows 11 ~ Strong understanding of Office 365, email clients, and common productivity tools ~ Strong customer service orientation and interpersonal skills ~ Post‑secondary education in a technical field or equivalent ~ CompTIA A+, ITIL Foundation) would be considered an advantage ~ Experience with ServiceNow and remote support tools would be considered an advantage Competitive compensation package including base, bonus, benefits and pension plan Mid‑Senior level Full‑time Information Technology

  • Bilingual Technical Support Analyst

    5 days ago

    Toronto, ON, Toronto Census Division, ON; Ontario, Canada SearchLabs Full-time

    Bilingual Technical Support Analyst (French/English) Join to apply for the Bilingual Technical Support Analyst (French/English) role at SearchLabs Role: Technical Bilingual (French/English) Support Analyst – Level 1/2 Type: Full-time Location: Mississauga Environment: Remote You will be working in a second‑line technical support role...

  • Bilingual Technical Support Analyst

    5 days ago

    Ottawa, ON, Ottawa Census Division, ON; Ontario, Canada SearchLabs Full-time

    Bilingual Technical Support Analyst (French/English) Join to apply for the Bilingual Technical Support Analyst (French/English) role at SearchLabs Role: Technical Bilingual (French/English) Support Analyst – Level 1/2 Type: Full-time Remote You will be working in a second‑line technical support role responsible for providing...

  • Bilingual Analyst, Operations Decision Support

    16 hours ago

    Mississauga, Ontario, Canada Chartwell Full-time

    DescriptionThe Opportunity Reporting to the Manager, Operations Decision Support, the incumbent will contribute to the team through thoughtful analysis and reporting experience to ensure the success of departmental projects, goals and objectives. This analyst will support Chartwell’s operational business decision making team by providing accurate and...

  • Technical Support Analyst

    4 days ago

    Toronto, ON, Toronto Census Division, ON; Ontario, Canada YM Inc Full-time €65,000 - €70,000 Temporary

    Pay: CA$65,000.00 – CA$70,000.00 per year Job description: YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers operating over 700 stores across Canada and the United States under the following banners: Stitches,...

  • CMiC Technical Support Analyst

    3 days ago

    Toronto, ON, Toronto Census Division, ON; Ontario, Canada CMiC Full-time

    Join CMiC as a Technical Support Analyst and provide exceptional support for our software solutions. Engage directly with clients to resolve issues, utilizing your strong analytical skills. This position at CMiC invites an individual to support clients as they encounter software challenges. Your role will encompass triaging client tickets, conducting...

  • Bilingual Technical Helpdesk Analyst L1

    2 days ago

    Niagara-on-the-Lake, ON, Canada Panasonic Avionics Corporation Full-time €40,000 - €51,000 Contract

    Overview WHO YOU ARE AT PANASONIC CANADA: Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1. Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance with established service level standards. Consults with management,...

  • Bilingual Technical Helpdesk Analyst L1

    3 days ago

    Niagara-on-the-Lake, ON, Canada Panasonic North America Full-time

    WHO YOU ARE AT PANASONIC CANADA:Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.Bilingual Technical Helpdesk Analyst L1.Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance

  • Bilingual Technical Support Agent

    5 days ago

    Richmond Hill, ON, York Regional Municipality, ON; Ontario, Canada STAPLES Canada Full-time

    Some of what you will do: The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution. Support Services Analyst must also monitor vendor...

  • Moneris Bilingual Technical Customer Support

    4 days ago

    Toronto, ON, Toronto Census Division, ON; Ontario, Canada Moneris Solutions Corp Full-time

    Join Moneris as a bilingual technical customer support representative, where you'll provide essential assistance to key merchant clients. Your language skills will enhance customer satisfaction and retention. This role in the technical Customer Experience team involves troubleshooting POS systems and delivering exceptional service to enrich merchants'...

  • Bilingual Technical Support Analyst

    1 week ago

    Mississauga, Peel Region, Canada SearchLabs Full-time

    Bilingual Technical Support Analyst (French/English) Join to apply for the Bilingual Technical Support Analyst (French/English) role at SearchLabs Role: Technical Bilingual (French/English) Support Analyst – Level 1/2 Type: Full-time Location: Mississauga Environment: Remote You will be working in a second‑line technical support role responsible for...

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