Bilingual Customer Service Representative in Laval
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Elevate your career as a Bilingual Customer Service Representative in Laval's pipe supply industry. This full-time, on-site role focuses on providing exceptional service to a diverse client base. We are looking for a motivated and experienced individual fluent in both English and French. This position involves answering customer inquiries, processing orders, and resolving service complaints. You'll collaborate with a growing team dedicated to delivering high-quality support while playing a key role in the company’s expansion. Key Responsibilities:
- Answer customer inquiries via phone and email
- Process orders, returns, and exchanges efficiently
- Resolve billing complaints with effective solutions
- Maintain records of customer interactions and transactions
- Collaborate with internal departments for smooth service
- Fluency in French and English is essential
- Proven customer service expertise and problem-solving skills
- Proficiency in CRM software and office applications
- Adaptability to handle multiple tasks simultaneously
- Demonstrated professionalism in customer interactions