Field Service Technician/Field Service Application Technician

We are now looking for a Field Technician. This role is responsible for the coordination, management, and execution of Field Services activities in support of other Service Functions (SF) within Operations and Engineering. The primary focus is on in-site activities to ensure services provided to customers remain continuously available and meet defined Service Level Agreement (SLA) performance levels. This is a local role, predominantly involving on-site support for Operations and some SIP functions—particularly in connection with engineering or deployment activities. Additionally, the Field Technician is expected to ensure all work is executed in compliance with Project OHS (Occupational Health and Safety) requirements. Respond to corrective network problems by performing effective and efficient problem analysis, rapid troubleshooting, diagnosis, and prompt repair of equipment to ensure service restoral objectives are met. Coordinate with other technicians and departments as required to maintain service levels. Plan and implement preventive maintenance routines to ensure network performance standards are met. Perform cutovers and upgrades on the network as directed by work orders. Maintain up-to-date site documentation as outlined by the EWO initiative. Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications. Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility. Participate in retune activities related to network optimization and build projects. Maintain inventory of required parts and perform regular audits to ensure availability. Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates. Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate any performance changes. Document activities for future assessment and analysis. Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation. Shift work, overtime, and 24-hour on-call support are required on a regular rotational basis. Bachelor’s, Diploma or Certificate degree in Electronics or any other related field. Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety) Knowledge of service networks, including GSM, WCDMA, and LTE Understanding of service and service application implementation/integration Familiarity with site-related issues Knowledge of the operation and maintenance of multivendor telecommunications equipment Hazard identification and risk assessment Accident investigation or root cause analysis (RCA) Responsible driving and vehicle inspection If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.

We offer
a competitive package to help with your individual needs and goals. The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Ericsson offers excellent health benefits including the choice of 3 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). Employees will also receive basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost, as well as short-term disability coverage. New employees are provided a minimum of 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs. #