Delivery Specialist
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DRIVING POSSIBILITIES
Position: Delivery Specialist
Status: Full-Time
Dealership: BMW/MINI Langley
Department: Sales
A Career at OpenRoad Means You’ll Enjoy:
- Opportunity to work with a variety of OEM BRANDS including: Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events
ROLE & RESPONSIBILITIES:
- Prepare the showroom and ensure it is in an attractive and desirable state at all times.
- Assist in greeting and welcoming customers and provide excellent customer service.
- Provide support to the Sales Department during the vehicle delivery process.
- Coordinate all new and used vehicle deliveries between the Sales team, Finance & Insurance office and Detailing team.
- Promote product superiority including technology and features, and inform customers about vehicle specifications.
- Present, explain and demonstrate the vehicle features in detail with all guests.
- Coordinating sold vehicle preparation, including accessories, chemical packages, and delivery clean ups.
- Inspect all vehicles for delivery to ensure cleanliness, free of any and all damage and on time delivery.
- Following up with customers after delivery on any outstanding questions regarding vehicle.
- Responding to guest inquiries, both in person and via telephone.
- Provide vehicle information and explanation as needed after delivery.
- Exceed established customer service ratings and guidelines.
- Must follow company safety policies and practices, and immediately report any and all accidents to General Manager.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Be tech savvy and comfortable with automotive technology, with an aptitude for learning detailed product knowledge.
- Well organized and possess strong time management skills.
- Ability to work cooperatively with all levels of the organization.
- Excellent communication and interpersonal skills, and be able to articulate detailed information.
- Strong customer service skills.
- Highly self-motivated and have the ability to learn quickly and be open to challenges.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia Driver’s License with a good driving record.
We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.
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