Customer Service Agent
1 day ago
As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your roleAnswer client callsListen to clients' needs and offer personalized solutions.Help clients use our banking applicationsAdvise and offer transaction or credit solutionsRefer clients with specialized needs to your colleaguesCollaborate and share knowledge with your colleaguesThe Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. 5:00 p.m.Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.Your teamWe offer a stimulating and inclusive work environment. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you'll work with colleagues in an environment that fosters to learning and growth.Learning and developmentYou will begin with a eight to nine-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.PrerequisitesHigh school diplomaCustomer service experiencePromote the values of partnership, empowerment and agilityEagerness to develop your skills#CCSM#sacBm Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us
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Customer Service Agent
1 day ago
Québec, QC, Canada Groupe RP Full timeOur client, a well-known retailer, is currently looking for a Customer Service Agent to join their team! Full-time. Permanent. Responsibilities: Respond to customer requests and questions; Answer incoming calls and redirect them to the appropriate people; Conduct research to help customers resolve their issues; Manage returns and exchanges; Order and receive...
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Customer Service Agent
1 day ago
Québec, QC, Canada National Bank Full timeYoutube Video As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role Answer client calls Listen to clients' needs and offer personalized...
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Customer Service Agent
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Laval, QC, Canada Excel personnel inc. Full timeWant to be part of a dynamic team and play a key role in customer service? We are looking for a Customer Service Agent (Claims) to act as the first point of contact for insurance claims for our client, an independent store operator. Work location: Laval Schedule: Monday to Friday, 7:30 a.m. to 3 p.m., on-site Salary: $48K and insurance after the probation...
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Customer Service Agent
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Trois-Rivières, QC, Canada Progi Full timeProgi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...
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Customer Service Agent
1 day ago
Trois-Rivières, QC, Canada Progi Full timeProgi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...
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Customer Service Agent
1 day ago
Trois-Rivières, QC, Canada Progi Full timeProgi is more than a job, it's a dynamic, respectful, and stimulating workplace. Here, we all share the same source code, built on teamwork, passion for what we do, and excellence. Our "algorithm" is designed to welcome challenges with a smile and to view change as an opportunity. Progi is a Canadian company located in Quebec, specifically in...
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Customer Service Agent Collection
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Québec, Canada National Bank of Canada Full time**Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: A career as a Customer Service Agent on our Collection team means providing credit management advice and proposing innovative solutions to clients who have missed payments on one or more products. **Your role** - Contact clients to...
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Customer Service Agent
1 day ago
Sherbrooke, QC, Canada National Bank Full timeAs a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role Answer client calls Listen to clients' needs and offer personalized solutions. Help...
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Customer Service Agent
1 day ago
Sherbrooke, QC, Canada National Bank Full timeAs a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role Answer client calls Listen to clients' needs and offer personalized solutions. Help...
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Customer Service Agent
1 day ago
Montréal, QC, Canada National Bank Full timeYoutube Video As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role Answer client calls Listen to clients' needs and offer personalized...
