Customer Service Agent
23 hours ago
Youtube Video As a Customer Service Agent for our call centres, you'll support clients with their banking needs and help them use our electronic solutions. You'll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Your role Answer client calls Listen to clients' needs and offer personalized solutions. Help clients use our banking applications Advise and offer transaction or credit solutions Refer clients with specialized needs to your colleagues Collaborate and share knowledge with your colleagues The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight. The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. 5:00 p.m. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance. Your team We offer a stimulating and inclusive work environment. You'll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you'll work with colleagues in an environment that fosters to learning and growth. Learning and development You will begin with a eight to nine-week on-the-job training. You'll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies. Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility. Prerequisites High school diploma Customer service experience Promote the values of partnership, empowerment and agility Eagerness to develop your skills #CCSM #sacBm Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Come live your ambitions with us Communication, Diversity & Inclusion, Emotional Intelligence, Multitasking, Stress Management, Teamwork, Accountability, Client-focused, Empathy, Initiative, Learning Agility, Resiliency, Results oriented
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Customer Service Agent
1 week ago
Montréal, Canada Systematix Full time**Customer Service Agent (Digital Enrolment Agent) - Banking sector** **Role**: Support our customers via video conference in the configuration of their online banking solution. **Status**: Temporary / Contractual **Duration**: August* 2025 to mid-November 2025 *Please note there are 2 starting dates: 1st group will be starting on August 4th; 2nd group...
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Customer Service Agent
23 hours ago
Québec, QC, Canada Groupe RP Full timeOur client, a well-known retailer, is currently looking for a Customer Service Agent to join their team! Full-time. Permanent. Responsibilities: Respond to customer requests and questions; Answer incoming calls and redirect them to the appropriate people; Conduct research to help customers resolve their issues; Manage returns and exchanges; Order and receive...
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Customer Service Agent
1 week ago
Montréal, Canada Sanimax Full timeYour professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! **Sanimax is looking for a dynamic Customer Service Agent...
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Customer Service Agent, Financing
1 week ago
Montréal, QC, Canada National Bank of Canada Full timeYoutube Video As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. **Your job** - Take calls from clients - Answer questions related to financing products (personal...
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Customer Service Agent
6 days ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
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Customer Service Agent
6 days ago
Montréal, Canada Corporation Adfast Full timeWorking at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...
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Customer Service Agent
2 weeks ago
Montréal, Canada Cendrex Full timeAre you someone who prides themselves on their communication skillsand enjoys helping others? Look no further! Cendrex is a reputable North American company specializing in access panels and mailboxes and has been experiencing significant growth in recent years. Consequently, we're seeking a Customer Service Agent to join our team. In this role, you'll...
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Customer Service Agent, Financing
4 weeks ago
Montréal, QC, Canada National Bank Full timeYoutube Video As a Customer Service Agent for our call centres, you'll support our clients with their financing needs including personal loans, lines of credit and mortgages. You'll have a positive impact on clients with your listening and advisory skills. Your job Take calls from clients Answer questions related to financing products (personal loans,...
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Customer Service Agent, Financing
4 weeks ago
Montréal, QC, Canada National Bank Full timeYoutube Video As a Customer Service Agent for our call centres, you'll support our clients with their financing needs including personal loans, lines of credit and mortgages. You'll have a positive impact on clients with your listening and advisory skills. Your job Take calls from clients Answer questions related to financing products (personal loans,...
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Montréal, Canada First National Financial Full timeWe are hiring a Bilingual Customer Relations Agent, Customer Service! **Reporting To**: Manager, Customer Service **Full-Time/Part - Time**: Full-time **Posting Date**: September 8, 2025 **Closing Date**: September 22, 2025 **Hours of Work**: 12:00 p.m. - 8:00 p.m. **Grade**: 6.5 **Office Location**: Montreal, QC Great location! Steps away from the main...
