Dispatcher
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- # DispatcherApply: Pickering, Ontario: Full time: Posted Today: R39264GFL Environmental is looking for a Dispatcher for our Pickering, ON location. This position is responsible for the creation of daily schedules and works closely with Operations to meet client service needs
Key Responsibilities
* Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
* Dispatch calls to routes based upon designated route and driver location.
* Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
* Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
* May perform some additional responsibilities as assigned by the Logistics Manager.
* Interacts with customers, customer service department, sales, & Operations staff reporting to Logistics Manager.
* Works with routing specialists to optimize routes.
* Fields incoming calls / emails from customer service and sales.
* Troubleshoots and resolves potential delivery and pickup problems before they result in service issues.
* Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
* Records and document information from drivers and distributes to appropriate departments.
* Communicates with transportation personnel.
* Must be able to communicate effectively and professionally via email & telephone.Knowledge, Skills and Competencies:* Completion of high school. Post-secondary courses or diploma would be considered an asset.
* Schedule: Start time can vary, must be able to work between 6:30am earliest and 6:30pm latest.
* 1-2 years in a transportation, dispatch or customer service role.
* Strong communication and interpersonal skills.
* Strong customer focus.
* Proven ability to multi-task & ability to prioritize tasks.
* Proficient in MS Outlook, Excel, Word.
* Knowledge of industry an asset.
* Advanced skill level with software applications and word processing accuracy including adequate typing speed.
* Required to work extended hours including occasional weekends.
* Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
* Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.#GFLTalent*We thank you for your interest. Only those selected for an interview will be contacted.* - J-18808-Ljbffr
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