Senior Application Engineer Remote

As a Senior Application Engineer, you will be instrumental in developing and maintaining features on the Salesforce Core Platform, enhancing the experience of our Guest Services teams and driving business outcomes that support our After-Sales operations. Your expertise will guide team decisions, product capabilities and software architecture. Collaborating with a team of driven and experienced software engineers, you will work alongside colleagues who are passionate about proactively improving existing systems and ensuring long-term operational stability. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service Representatives, ensuring smooth and consistent support for our guests. If you were in the Senior Application Engineer role now, here are some of the core activities you will be doing: Owning and leading a medium-sized product domain within the Service Cloud platform, leveraging either out-of-the-box Salesforce configurations and/or custom development using programmatic design options Demonstrating at least one major skill outside of programming such as DevOps, Performance Optimization or Monitoring Participating extensively in code reviews, and mentor others via code reviews and pair programming Being responsible for presentation at team meetings with the purpose of knowledge sharing and raising the technical bar Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area Seeking evidence to support your ideas and start to build cases for these ideas You can identify problems with requirements and help their team course-correct around these issues Leading and contributing to ongoing platform oversight by conducting security assessments, reviewing Salesforce release updates Developing detailed technical documentation for current system components and lead initiatives to refactor and optimize areas of the product domain for improved performance and maintainability Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area Building highly complex features that integrate with external systems or managed packages, while driving greater team velocity and efficiency Designing long-term solutions that align with emerging AI trends leveraging AI frameworks such as Agentforce Are you our next Senior Application Engineer? You have 5+ years of experience in developing solutions on Salesforce Service/Sales Cloud within Agile environments, demonstrating technical leadership and deep platform expertise You are highly proficient in developing complex, scalable features on the Salesforce platform using Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura You have proven expertise in designing and implementing robust integrations between Salesforce applications and external systems using REST and SOAP APIs, with a focus on reliability, performance, and alignment with enterprise architecture standards You have deep Salesforce domain knowledge, and you effectively balance out-of-the-box capabilities and custom development to architect solutions tailored to complex business requirements You have comprehensive knowledge of Salesforce’s platform evolution
- from legacy features like Classic and Workflow Rules to modern capabilities like Agentforce which enable you to effectively identify root causes of complex issues stemming from legacy architecture You have expertise in leveraging Git, GitHub, and SFDX in VS Code to enable efficient version control, collaborative development, and CI/CD best practices in Salesforce environments You have 5+ years of experience in developing solutions on Marketing Cloud within Agile environments, demonstrating technical leadership and deep platform expertise You are highly proficient in developing complex features using AMPscript, SSJS, SQL, HTML, and CSS, with a strong adherence to coding standards and best practices You bring deep experience in analyzing key campaign performance metrics
- including conversion, unsubscribe, and bounce rates
- and proactively manage IP reputation and email deliverability to ensure optimal engagement You have a strong command of API integrations and have successfully led the integration of Salesforce Marketing Cloud with external systems and data sources to support scalable, data-driven campaigns You have an expert-level understanding of Salesforce Marketing Cloud and extensive hands-on experience testing and optimizing emails using industry-standard tools such as Litmus and Email on Acid You have a thorough understanding of data privacy regulations and have led the development and implementation of GDPR and CCPA compliance processes within Salesforce Marketing Cloud