Pharmacist, Patient Contact Centre

Location:

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Pharmacist – Patient Contact Centre, Central Pharmacy Services

Basic Function:

The Patient Contact Centre (PCC) Pharmacist will utilize their professional skills and communication abilities in support of our cognitive programs at Central Pharmacy Services (CPS)

Nature and Scope:

In support of program operations, the Pharmacist will be required to work individually or in a team environment. Most programs will require supporting retail pharmacies with workflow, or communication with patients, and require strict adherence to program standard operating procedures.

What you will do:

• Successfully complete all required program trainings
• Convey a positive company image when communicating with patients or pharmacies and within the workplace at all times
• Support retail pharmacies with workflow including data and clinical verification of prescriptions via their pharmacy system
• Consult with patients regarding drug therapy, helping to provide medication information and resolve drug therapy problems through various communication modalities including chat and phone
• Entry of clinical and non-clinical information into application databases
• Achievement of specific quality goals related to adherence to standard operating procedures
• Provide leadership and support to team members and ensure adherence to program procedures and compliance with all legal requirements and standards of pharmacy practice
• Provide ongoing feedback to management regarding program operations and potential improvements to quality, efficiency, and overall program performance
• Maintains patient confidentiality in all interactions including handling of prescriptions, volume of voice, shredding of documents, and the attainment of patient consent
• Practice within legal requirements and ethical principles, and demonstrate professional integrity and acting to uphold professional standard of practice
• Perform additional duties including supporting additional CPS programs, such as central fill programs CPAK and Vial, based on workload and business needs

• Compléter les formations et évaluations requises, et ce, avec succès.
• En tout temps, communiquer une image positive de l’entreprise auprès des patients, des fournisseurs ou des pharmacies et en milieu de travail.
• Consulter les patients au sujet de la pharmacothérapie, fournir de l’information sur les médicaments et résoudre les problèmes de traitement médicamenteux au moyen de diverses modalités de communication, notamment par téléphone et par clavardage.
• Entrer des données, cliniques ou non, dans les bases de données.
• Atteindre des objectifs spécifiques en matière de qualité relatifs au respect des procédures opérationnelles de la pharmacie.
• Faire preuve de leadership et soutenir les membres de l’équipe, et assurer le respect des procédures des programmes ainsi que la conformité aux exigences légales et aux normes de l’exercice de la pharmacie.
• Fournir des rétroactions et commentaires à l’équipe de gestion concernant l’exploitation des programmes et leurs améliorations potentielles de qualité, d’efficacité et de performance.
• Préserver la confidentialité des patients durant toutes les interactions, y compris pour le traitement des ordonnances, le volume de la voix, le déchiquetage de documents et l’obtention du consentement des patients.
• Pratiquer dans le cadre des exigences prévues par