Engineering Infrastructure Technician

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Motorola Solutions’ Video Division is defining the future of the security industry through innovative end-to-end solutions. We aren't just adding AI features to our products—we are pioneering an AI-First software engineering culture. From advanced, award-winning video analytics like Appearance Search and Visual Alerts, we architect our systems from the ground up to maximize the power of Artificial Intelligence. We are transforming the surveillance landscape, and our team is leading the charge by integrating intelligent, data-driven capabilities into the very fabric of our software ecosystem. As an Engineering Infrastructure Technician, you will be crucial in maintaining, securing, and organizing the lab infrastructure. You will have systems administration, storage, networking, and security skills. The Engineering Infrastructure Technician will maintain highly resilient, secure, and scalable solutions for our fast-growing labs. As the support for our lab systems, this person must possess strong technical and communication skills, triage and resolve problems quickly, maintain systems uptime, and deliver measurable IT value to the business. This opportunity is for proactive and detail-oriented IT professionals and those eager to learn and grow in a fast-paced environment with a broad set of technology skills and experience. The Engineering Infrastructure Technician will develop and maintain automation and scripts to improve the efficiency and operations of the lab infrastructure maintenance, monitoring and configuration. The Engineering Infrastructure Technician will ensure our labs operate smoothly by scheduling access to resources, maintaining all security protocols and standards, tracking and monitoring equipment, monitoring and replenishing supplies, ensuring software security, and documenting events. The Engineering Infrastructure Technician will help ensure all employees follow industry standards and safety regulations for handling and disposing of test samples. They often handle security documents and ensure that all information and data collected in the lab is safe, reflecting our unwavering commitment to a secure and safe work environment. Maintain the lab infrastructure, network infrastructure, and asset/equipment inventory. Maintain and troubleshoot hardware (cameras, workstations, servers, and switches) to support our labs. Develop and maintain software scripts, tools, monitoring, and automation to improve the efficiency and consistency of our lab infrastructure and software solutions (applications, licensing, etc.). Installation and maintenance of enterprise storage solutions Collaborate with IT and Network Administrators to maintain network security. Support lab IT infrastructure (systems issues/requests) and ensure they are prioritized and resolved promptly and professionally within SLA guidelines. Recommend measures to improve testing procedures, use of equipment, and need for new equipment. Communicate and deploy changes to lab infrastructure per standard change management process and scheduled maintenance windows. Create and maintain standard lab policies, procedures, and user guides for the lab environment. Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline ~3+ years experience in IT helpdesk/support experience ~ Experience with hardware systems, including feasibility, development, validation, and implementation of hardware solutions, including future upgrades and maintenance. ~ Basic networking experience in configuring computer networking on both Windows and Unix-based operating systems ~ Ability to script and automate operating system configuration and similar computer-related tasks ~ Experience with computer security and compliance. ~ Demonstrate a passion for quality ~ Agility, experience of working and testing in agile development environments where change is constant ~ Self-driven and acts with an extreme sense of urgency and passionate about delivering quality Target Base Salary Range: