Customer Onboarding Specialist
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Elevate client experiences as a Customer Onboarding Specialist with Cole International in Alberta. Guide new clients through account setup, documentation, and training processes to ensure a seamless transition. Join Cole International, a leader in logistics since 1958, as an entry-level Customer Onboarding Specialist. This role is pivotal in client onboarding, placing you at the forefront of the customer experience. You will collaborate with Global Trade and Logistics teams, leveraging your organizational and communication skills to build strong client relationships. Key Responsibilities:
- Prepare legal documents in compliance with CBSA
- Guide clients through account setup and onboarding
- Serve as the main point of contact during onboarding
- Provide training and resources about Cole’s services
- Coordinate with internal teams for timely information
- Degree or diploma in relevant fields
- Experience in client onboarding or customer success
- Knowledge of Microsoft Office applications
- Strong organizational and communication skills
- Ability to manage multiple clients efficiently