Operational Expert: Terminal Officer

6 days ago

Toronto ON, Toronto Census Division, ON; Ontario, Canada Greater Toronto Airports Authority Full-time

Join the Greater Toronto Airports Authority (GTAA) as a Terminal Officer and support efficient operations at Toronto Pearson Airport. Focus on enhancing passenger experiences and operational compliance daily. As a Terminal Officer reporting to the Manager of Terminal Services, your role is critical in overseeing the airport's operations. This position demands strong problem-solving skills and expertise in handling interactions with various stakeholders. Your proactive approach will help anticipate challenges and develop effective solutions to optimize passenger flow and service quality. Key Responsibilities:

  • Manage day-to-day terminal operations and congestion
  • Coordinate resources and stanchion layouts effectively
  • Inspect and maintain functionality of terminal facilities
  • Address operational incidents and emergencies swiftly
  • Support excellence in customer service delivery
Requirements:
  • Minimum five years in airport operations or customer service
  • Strong multitasking and analytical skills
  • Extensive knowledge of airport procedures and safety
  • Ability to obtain Canadian security clearance
  • Relevant post-secondary education highly preferred
Contribute to operational excellence and passenger satisfaction at GTAA in this vital role. #J-18808-Ljbffr